Experienced Operations Manager adept at improving output, maximizing quality and boosting employee satisfaction with hands-on management style. Recognized as effective business manager and motivational leader. Successful manufacturing management career spanning 20 years. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Plant Manager – Bakery
Laurent Bakeries
07.2023 - 10.2023
Hands on management of 180 + direct reports including production supervisors, line operators and casual staff 24/7.
Responsible site management of a high-speed automated production line running at 6,500 units p/h, 2 x semi-automated production lines, handmade bread production area, 3 x automated pasty production lines, savoury kitchen, packing and palletization areas, order picking and packing.
Manage site safety compliance.
Ensured compliance to food safety requirements, product specifications and GMP adherence.
Developed cross-functional teams to foster collaboration and improved communication.
Boosted employee morale and productivity through effective leadership and motivational techniques.
Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
Identified and resolved process and equipment issues to minimize production downtime.
Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
Enhanced safety standards with implementation of comprehensive safety training initiatives for all employees.
Analyzed production data and prepared reports for senior management.
Site Manager – (Flexible Packaging)
PPG (Pro Pac Group)
11.2021 - 07.2023
Managed a new site incorporating two businesses into one facility inclusive of operators, plant and equipment.
Developed new processes for safety, quality, productivity, CI, and maintenance.
Site duty holder for HSE, set up and facilitated HSE and JCC committees with reductions in near misses, injuries with zero LTI injuries.
Conduct safety investigations, RA's and JSA's are managed correctly.
Ensure that product meets customer specifications RFT, site GMP is maintained and deviations are escalated and investigated with corrective actions.
Implemented SQS using FSSC 22000 and 5S principles.
Participated in food safety audits FSSC-22000, HACCP.
Lead CI processes using lean best practice methodologies.
Ensured production OEE's are maximized with increased uptime and run speeds.
Investigated any extensive downtime using 5 why methodologies and implemented action plans.
Managed site budgets optimizing labour efficiencies based on weekly forecasting of production volumes.
Review production plans to optimize the plant efficiencies.
Prepare site CAPEX projects as needed.
Developed and implemented rosters, holiday planners and managed payroll discrepancies.
Developed and implemented team meeting boards, for daily standup meetings.
Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
Managed all recruitment into site-based roles, interviewing, onboarding.
Managed all HR related issues with prompt response to disciplinary investigations, union and EBA management.
Organized site training, site training plans, matrixes.
Ensuring document control is up to date, SOP/OPL documentation aligns to tasks.
Conduct staff 1 on 1's, development plans and staff talent mapping.
Coach, support and develop teams across the departments using the GROW model technique.
Managed the site supply chain function including planning and scheduling, stock management, purchasing of site consumables, warehouse, distribution, and logistics.
Oversee site maintenance team, site maintenance plans, preventative maintenance, contractors, critical spare parts.
Responsible for building site maintenance and security.
Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Created weekly and monthly reports and presentations for management team.
Coordinated site investigations, documented issues, and escalated to executive teams.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Manufacturing Manager –
Lactalis
09.2018 - 11.2021
Managed 10 direct reports, production team leaders, line leaders plus 100 indirect line operators and casual pools.
Responsible for 1 x PET ESL HSF line, 3 x UHT Tetra pack HSF lines, 6 x fresh milk production lines, processing plant and equipment, dry goods warehouse, automated palletizing areas and distribution.
Managed and participated in site regulatory and internal audits.
Work with maintenance teams to identify and fix issues across departments reviewing actions to get plant issues rectified.
Management of SAP transactions, stock movements, work orders and batch management.
Delivering CAPEX and OPEX projects within expected time frames.
P&ID reviews, commissioning of new plant and equipment, looking for opportunities to deliver future cost improvements.
Maintain a working knowledge of EBA's, all company policies, procedures, practices.
Designed and implemented CI improvements across site implementing team KPI meeting boards, RCA 5 WHY processes and team engagement action boards.
Assisting in NPD initiatives to commercial production.
Ensured the effective management of environmental programs.
Coach and mentor reports, developed and implemented individual development plans, participated in talent mapping processes.
Lead / participate in the selection, recruitment, and training of site staff.
Improved production efficiency by streamlining manufacturing processes and implementing lean principles.
Increased output capacity with the optimization of equipment layout and workflow improvements.
Collaborated with cross-functional teams to ensure on-time delivery of products while maintaining high quality standards.
Implemented cost-saving measures by identifying areas of waste reduction and negotiating favorable contracts with suppliers.
Established performance metrics for staff members, enabling effective evaluation of individual contributions and overall team success.
Conducted root cause analysis investigations to identify areas for improvement in manufacturing processes, leading to increased efficiency and fewer defects.
Ensured compliance with safety regulations at all times, conducting regular inspections and promoting a culture of safe work practices among employees.
Optimized scheduling processes to maximize resource utilization while minimizing labor costs and overtime expenses.
Managed budget planning and forecasting activities for the manufacturing department, ensuring alignment with corporate financial goals while maintaining operational excellence.
Anticipated and addressed production problems, material shortages, equipment malfunctions, and unavoidable delays.
Made sure that products were produced on time and are of good quality.
Applied lean principles to improve workflow and quality and reduce waste.
Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Performed statistical analyses to gather data for operational and forecast needs.
Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Trained in and implemented emergency response procedures to protect team members and property.
Plant Manager – (Paediatric Dairy Powder Plant)
Fonterra
05.2016 - 09.2018
Managed daily site operations inclusive of production areas, warehousing, distribution, utility services, environmental and formulation operations.
Managed 8 direct reports including team Leaders, production technologist, formulations managers and 90 + indirect reports.
Support the implementation of a safe work culture, managing compliance auditing, SOP reviews, safety observations, LOTO procedures, injury management, RTW plans and enforcing company policies and procedures.
Delivered Fonterra goals and cost saving initiatives as per agreed expectations.
Mentoring a high performance team across all departments, ensuring effective 1on1's , PIP plans, mid / end of year employee reviews.
Promoted collaborative work environment to motivate and engage staff to achieve company objectives.
Boosted employee morale and productivity through effective leadership and motivational techniques.
Ensure food safety and product quality adherence and compliance with HACCP and GMP programs.
Assisting with implementation of NPD initiatives to commercial production.
Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
Collaborated with engineering team to design new machinery, resulting in increased production capacity.
Championed sustainable practices throughout the facility, implementing waste reduction strategies and energy-efficient technologies.
Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
Maximized plant safety through proactive strategies and well-structured training.
Provided direction and leadership to all levels of employees and managers.
Trained in and implemented emergency response procedures to protect team members and property.
Production Manager – (Canning, Bottle, and Kegging Lines)
Carlton & United Breweries
12.2014 - 05.2016
Manage daily operations for three production lines.
Oversee the daily duties of 12 direct reports including team leaders, planners, maintenance controllers and manufacturing development specialist and 60 + indirect reports.
Ensuring 100% conformance to safety, OH&S managing compliance auditing, SOP reviews, safety observations, LTCT procedures, injury management, RTW plans and company policies and procedures.
Mentoring a high-performance team across all production lines, ensuring effective 1on1's employee reviews, training programs and succession planning using CUB MDEV principles.
Ensure that all production quality standards are in place ensuring GMP, short interval checks and HACCP are audited and adhered to.
Report to SLT on plant performance and KPI trends for production lines and action plans for downtime.
Maintain factory operating efficiencies across all production lines investigating downtime causes and fixes.
Monitor macro extract loss and and production losses daily.
Identify ongoing improvement opportunities cost and plant efficiencies.
Champion MDEV strategic plans driving best practice utilizing 5S implementations by area, CPA, autonomous maintenance and learning and development plans.
Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
Logistics & Draught Production Manager
Carlton & United Breweries
10.2012 - 12.2014
Ensure safety of team on shift by auditing staff on job, effective communication of any safety issues and adhering to CUB lifesavers initiatives.
Team leadership of 12 direct reports and ensure the team is achieving KPIs.
Create a positive working environment with direct communication of information and goals to clarify expectations to all in the team.
Manage machine efficiencies (draught operations and palletizers) are running at highest capability and action any issues immediately.
Data reporting on multiple logistics functions daily.
Immediate problem solving across any functional issues within the logistics team.
Improved team performance, morale, and the team's contribution to the wider business.
Implement change management adhering to SAB Miller or senior management changes across the business.
Implementation and continuous monitoring of MDEV initiatives and 5S areas.
Ensuring DIFOT distribution of products to all over Australia via a wide range of 3PL transport companies ensuring correct loading of product adhering to all COR regulations on and off site.
Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
Managed internal operational standards and productivity targets.
Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Scrutinized production output and identified areas for improvement.
Analyzed production data and prepared reports for senior management.
National Operations Manager
Salvo's Stores Salvation Army
06.2008 - 10.2012
Hold overall responsibility for all aspects of Operations for over 215 retail stores across Victoria, Tasmania.
Responsible for the operations budget and P&L including CAPEX projects.
Operational budget (excluding stock) of $6.5 m PA.
Charged with re-development of the Operations business resulting in a significant decrease in running costs and increase in productivity and efficiency.
Managed strategic planning coupled with continuous improvement initiatives.
Management of 80+ employees across various functions including managers, supervisors, administration, national call centre, warehouse, and truck drivers.
Effective management of over 20,000sqm of warehouse space.
Accountable for DIFOT and customer service / satisfaction.
KPI development, improvement, and adherence.
Assisting / mentoring the retail sector at operational/store level to maximise profits and ensure optimal end to end performance of the stores.
Manage inventory control including stocktake, purchased goods, WMS, distribution, and inwards goods.
Direct a fleet of 40+ trucks operating from multiple sites including fleet and system management.
Ensure compliance with OH&S requirements.
Export management including 3PL, contract negotiation, consultation with overseas clients, staff management.
Developed and executed strategic plans for business growth, resulting in expansion into new markets.
Established strong relationships with vendors and suppliers, negotiating favorable contracts and reducing procurement costs.
Managed budgets and financial reporting to ensure fiscal responsibility and cost-effective operations.
Oversaw the successful completion of numerous projects while maintaining strict deadlines and budget constraints.
Collaborated with cross-functional teams to achieve business goals, fostering a culture of teamwork and cooperation.
Improved customer satisfaction rates through enhanced communication strategies between departments.
Introduced new methods, practices, and systems to reduce turnaround time.
Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
High School Diploma -
Frankston High School
Frankston, VIC
12.1992
Skills
Safety Management
Resource Coordination
Team Building and Development
Lean Manufacturing Principles
Cost Control
Problem Solving
Plant and Warehouse Operations
Waste Reduction
Attention to Detail
Multitasking Abilities
Critical Thinking
Flexible and Adaptable
Training
Operation Timeline Project Management
Leading with Simplicity
Fundamentals of Packaging
Fundamentals of Leadership
Investment in Excellence
Stepping into Leadership
Essentials of Leadership
Four Quadrant Leadership
GMP management in implementation
OE/ Manufacturing way, 5S, lean manufacturing
FSSC 22000 training and management
HACCP certified.
Allianz Insurance Work Cover training
Environmental Awareness
Chief Fire warden and First Aid Trained
COR compliance trained.
References
Available on request
Timeline
Plant Manager – Bakery
Laurent Bakeries
07.2023 - 10.2023
Site Manager – (Flexible Packaging)
PPG (Pro Pac Group)
11.2021 - 07.2023
Manufacturing Manager –
Lactalis
09.2018 - 11.2021
Plant Manager – (Paediatric Dairy Powder Plant)
Fonterra
05.2016 - 09.2018
Production Manager – (Canning, Bottle, and Kegging Lines)