Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Skrzypek

Five Dock,NSW

Summary

Outstanding customer and organizational skills Ability to work consistently under pressure and within time constraints Well-developed problem solving skills and decision making skills Able to work within a collaborative team environment as well as an individual A passion to inspire others Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Postage Courier

Yellow pages
Sydney, NSW
01.2024 - 03.2024
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Communicated with customers to coordinate delivery times.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Ensured all packages were properly labeled and sealed.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Delivered items to residential addresses within specified time frames.
  • Provided excellent customer service by answering questions about delivery status.
  • Assessed size, weight, and special handling requirements of each package.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Collected payments from customers upon delivery of goods as required.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.

Auscleaners Customer Service Representative

Au cleaner management
Sydney, NSW
04.2023 - 04.2023
  • Providing cleaning services to clients
  • Accepting leads from clients on a mobile app
  • Calling clients to offer a cleaning service
  • Providing customer service about cleaning services to clients on the phone.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Delivery Driver

Menulog and Deliveroo
Sydney, NSW
01.2019 - 12.2022
  • Delivering food to clients
  • Customer Service
  • Liaising with staff.
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

Sales Associate

Fitness First
Five Dock, NSW
01.2018 - 12.2018
  • Processing and assisting with gym membership sign up
  • Advertisement of gym services and facilities
  • Answering and directing calls.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.

Duty Officer

Polish Club
Ashfield, NSW
01.2017 - 12.2017
  • Customer greeting and service for guests of the club
  • Answered questions and addressed, resolved, or escalated issues to management personal to satisfy customers
  • Monitored and controlled building access.
  • Responded to emergency calls and dispatched appropriate personnel and equipment.
  • Assessed situations and determined most effective response plan.
  • Monitored radio communications, tracked personnel locations, and maintained records of activities.
  • Directed staff during incidents to ensure safety protocols were followed.
  • Provided support services for law enforcement personnel in the field.
  • Ensured all necessary supplies were available and operational at all times.
  • Conducted daily shift briefings to review tasks and provide updates on ongoing projects.
  • Audited reports from subordinate staff members for accuracy and completeness.
  • Maintained communication links with other departments, including public works, fire, police.
  • Analyzed data from various sources to identify potential trends or problems.

Real Estate Agent

Auspoint Realty
Ultimo, NSW
01.2016 - 10.2016
  • Established positive flow of communication with agents, clients and personnel involved in housing transactions
  • Studied property listings, interviewed prospective clients, accompanied clients to properties
  • Listed properties for sale, detailing and professionally highlighting features to increase sales chances.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Conducted property inspections to ensure compliance with applicable regulations and standards.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Maintained updated knowledge of local real estate markets.
  • Prepared comparative market analysis to estimate properties' value.
  • Ensured all transactions followed state laws regarding real estate practices.

Sales and Customer Service Representative

Sales Source
Macquarie Park, NSW
02.2014 - 02.2015
  • Contacting clients and professionally highlighting attractive features of items for sale
  • Developing product knowledge of electronic equipment
  • Providing quality assurance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Property Manager Assistant

LJ Hooker Real Estate
Balmain, NSW
03.2012 - 03.2013
  • Inspecting properties with an experienced agent
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
  • Implemented strategies to optimize successful closing of real estate transactions.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.

Waiter

Burwood RSL Club
Balmain, NSW
02.2010 - 12.2011
  • Taking accurate orders and providing product knowledge for clientele
  • Monitoring dining area, proactively and responsively promoting exceptional service for customer experience
  • Maintaining a groomed and presentable work space and appearance.
  • Greeted guests and answered questions about menu items.
  • Provided excellent customer service to ensure repeat customers.
  • Took orders from patrons accurately and efficiently.
  • Brought food and beverages to tables in a timely manner.
  • Checked with customers to ensure that they were enjoying their meals.
  • Assisted with setting up the dining area before shift began.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Ensured all dishes were prepared according to recipe standards.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Cleared away dirty dishes from tables after each course was finished.
  • Informed customers of daily specials in an engaging manner.
  • Suggested additional items to customers based on their preferences and needs.

Customer Service Representative

Christmas Warehouse
Drummoyne, NSW
10.2009 - 02.2010
  • Maintaining a clean and safe work environment
  • Answering and responding to customer enquiries over the phone
  • Processing shipment orders
  • Pick packing orders and directing them to appropriate collection and reception zones.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

Skills

  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Scheduling
  • Consultative Sales
  • Data Collection
  • Complaint resolution
  • Paperwork Processing
  • Data Entry
  • Information Security
  • Report Generation
  • Product Knowledge
  • Prioritization
  • Technical Support
  • Customer Relations
  • Document Control
  • Payment Processing
  • Report Transcription
  • Product Promotion
  • Active Listening
  • Retail sales customer service
  • Customer Education
  • Delivery Scheduling
  • Administrative Support
  • Software Installation
  • Technical Troubleshooting
  • Network Diagnostics
  • Computer Programs
  • Computer Troubleshooting
  • Computer Systems Knowledge
  • Computer Competency
  • Software Upgrades
  • Computer Maintenance
  • Troubleshooting Expertise

Languages

English
Professional
Polish
Professional

Timeline

Postage Courier

Yellow pages
01.2024 - 03.2024

Auscleaners Customer Service Representative

Au cleaner management
04.2023 - 04.2023

Delivery Driver

Menulog and Deliveroo
01.2019 - 12.2022

Sales Associate

Fitness First
01.2018 - 12.2018

Duty Officer

Polish Club
01.2017 - 12.2017

Real Estate Agent

Auspoint Realty
01.2016 - 10.2016

Sales and Customer Service Representative

Sales Source
02.2014 - 02.2015

Property Manager Assistant

LJ Hooker Real Estate
03.2012 - 03.2013

Waiter

Burwood RSL Club
02.2010 - 12.2011

Customer Service Representative

Christmas Warehouse
10.2009 - 02.2010

Daniel Skrzypek