Daniel Spillane
High Wycombe,WA
Summary
A highly organized and detail-oriented professional with extensive experience in administration, customer service, and scheduling. Skilled in problem-solving and managing diverse tasks with efficiency, I take pride in delivering high-quality work while maintaining strong relationships with clients, colleagues, and stakeholders. With a focus on meeting deadlines and exceeding expectations, I bring a proactive approach to managing day-to-day operations and supporting team success.
Overview
18
18
years of professional experience
Work History
Camp Manager
Site Projects Group
04.2024 - Current
- Coordinated resources to effectively handle needs of 40 + overnight guests for half-week, weeklong and extended stay camps.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Performed routine and scheduled maintenance services.
- Performed construction and maintenance tasks and assisted with facility and grounds maintenance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Boats Manager/Lead Skipper
Bayview Coral Bay Boats
11.2021 - 02.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Took responsibility for ship operations in cases of injury or illness.
- Implemented and structured maintenance and reporting systems for the companies vessels
Lead Skipper/Pontoon Caretaker
Horizontal Falls Seaplane Adventures
03.2021 - 11.2021
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Conducted preventative maintenance on heavy equipment, such as lubrication, checking fluids and replacing worn parts.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Supervised and managed daily scheduling, tasking, and administration.
- Performed preventive maintenance on embedded systems to minimize operational disruptions and prevent work stoppages.
- Inspected systems in use to detect problems, complete maintenance and recommend solutions.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers.
Lead Skipper
Coral Bay EcoTours
02.2016 - 02.2021
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Consulted maps, weather reports or navigation equipment to determine and direct ship movements.
- Maintained boat logs and service records.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Took responsibility for ship operations in cases of injury or illness.
- Completed regular preventive and reactive maintenance on the vessels.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Designed and maintained the company website and booking system.
- Sent invoices to clients and followed up on payments.
Office Admin Assistant
Floors Doors and Other Chores
09.2006 - 11.2015
- Responded to inquiries from callers seeking information.
- Sent quotes to customers.
- Organised times and dates for jobs and liaised with customers and workers.
- Ordered parts, spares and tools.
- Maintained spending and sales figures.
- Prioritied and scheduled work based on customer needs.
- Monitored Progress of work and kept contact with customers to keep them informed.
Education
Master V
Challenger Tafe
Fremantle, WA02-2020
MED 2
Australian Maritime And Fishing Academy
Adelaide, SA02-2020
Coxswain
Perth Boat School
Perth, WA01-2016
Skills
- Maintenance
- Team Communication
- Budget Management
- Equipment procurement
- P&L Management
- Activity Planning
- Safety Procedures
- Staff Training
- Database entry
- Database Administration
- Verbal Communication
- Reception Management
- Schedule Management
- Customer Engagement
- Scheduling appointments
Timeline
Camp Manager
Site Projects Group
04.2024 - Current
Boats Manager/Lead Skipper
Bayview Coral Bay Boats
11.2021 - 02.2024
Lead Skipper/Pontoon Caretaker
Horizontal Falls Seaplane Adventures
03.2021 - 11.2021
Lead Skipper
Coral Bay EcoTours
02.2016 - 02.2021
Office Admin Assistant
Floors Doors and Other Chores
09.2006 - 11.2015
Master V
Challenger Tafe
MED 2
Australian Maritime And Fishing Academy
Coxswain
Perth Boat School
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