Daniel Stephen

Work History

Country Road Group

09.2024 - Current

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Implemented systems and procedures to increase sales.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Gourmet Foods - Mondelez Australia

06.2022 - 08.2024

Successfully increased sales in the snacking/biscuit category within supermarkets through strategic sales tactics and effective client communication.
Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
Independently managed field operations on a daily basis, demonstrating autonomy and accountability in achieving sales targets and KPIs.
Built strong relationships with clients and store teams, providing training and support in customer service, sales tactics, and leadership development.
Proactively tackled KPIs to optimize results, demonstrating a commitment to excellence and continuous improvement.
Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.

Woolworths Supermarkets

09.2021 - 08.2022

Established a positive workplace culture by implementing effective leadership strategies and fostering teamwork and collaboration among staff members.
Demonstrated proficiency in sales forecasting and management, ensuring optimal stock levels to meet customer demand and drive business growth.
Successfully navigated the challenges of managing a new store, learning on the job and adapting to meet evolving customer needs and market trends.
Played a key role in post-COVID recruitment efforts, contributing to building a strong team of future leaders within the organization.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Coles Supermarkets

03.2011 - 08.2021

Held multiple leadership roles across various departments, overseeing large teams of employees and ensuring smooth operations.
Led training initiatives for new team members, facilitating their integration into the workforce and providing ongoing support and guidance.
Coordinated store layouts, stock management, and employee scheduling for new store openings, demonstrating strong organizational and logistical skills.
Prioritized safety and compliance, conducting regular health and safety checks and creating a safe workplace environment for all staff members.
Enhanced participant engagement by incorporating realistic scenarios and props in role-playing exercises.
Developed customized character profiles tailored to specific client needs and objectives, increasing the relevance of role-play scenarios.