Daniel Stephens
Perth,Australia
Summary
Dynamic Service Support Technician with BHP, skilled in equipment maintenance and oil analysis. Proven ability to enhance operational efficiency through effective risk assessment and continuous improvement initiatives. Strong communicator and problem solver, dedicated to ensuring safety and reliability in high-pressure environments. Committed to delivering exceptional results in autonomous fleet servicing.
Hardworking Support Technician highly effective at setting up and optimizing equipment. Familiar with inventory management, documentation, and remote technical support. Adept at developing and implementing creative solutions.
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Skilled Support Technician enthusiastic about helping facility run smoothly by providing top-notch support. Proficient in equipment operations and repairs.
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Enthusiastic Support Technician ready to leverage many years of experience. Enthusiastic about training users and resolving problems to maximize team productivity.
Skilled Support Technician with experience in troubleshooting, system maintenance and customer support. Strengths include strong problem-solving abilities, technical knowledge, and aptitude for learning new technologies quickly. Proven track record of improving system performance and resolving complex technical issues to ensure client satisfaction.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
Certification
Work History
Service Support Technician
BHP
Newman, Australia
- Company Overview: At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success.
- Reporting to the Maintenance Supervisor based at our Newman Operations on an 8/6 : 7/7 Rotating days and night shift FIFO from Perth.
- Carry out the highest level of servicing repairs and general maintenance support to a modern fleet of autonomous trucks, graders and dozers.
- Routine fuel and lubrication top ups on our Surface Mobile Equipment (SME), lubrication on our fixed plant equipment and machines in our maintenance workshops.
- Operate Light Vehicle (LV) class and SME class service truck vehicles.
- Oil change out and sampling.
- Checking and filling lubricant & hydraulic tanks.
- Stock monitoring.
- Filter change out and lubrication system maintenance.
- Breather maintenance and replacement.
- Lubrication system top-up and maintenance and oil analysis.
- Ensure accurate completion of technical documentation, reports as required.
- Use of computerized maintenance systems (SAP / FIORI) including time confirmations, raising notifications and closing work orders.
- Identify, report and rectify hazards.
- Complete quality task-based risk assessments.
- Identify opportunities for continuous improvement.
- At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success.
- Technically minded and interested in working in a 'hands on' role.
- Mining or heavy industrial/manufacturing experience would be highly regarded.
- Experience with completing lubrication inspections, changing oil and taking oil samples, greasing and lubricating equipment is advantageous.
- Basic Lubrication Course highly desirable - CAT SOS experience preferred.
- Forklift Licence/EWP is an advantage but can be provided.
- HR license is desirable.
- Basic Microsoft office suite.
- Previous experience driving in open cut mines desirable.
- Must hold all relevant licenses that are applicable to your skillset as well as a valid full C class drivers licence.
Education
Skills
- Equipment maintenance
- Oil analysis
- Lubrication inspections
- Risk assessment
- Computerized maintenance systems
- Customer relationship management
- Technical documentation
- Continuous improvement
- Parts ordering
- Inventory management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Network configuration
- System maintenance
- Issue resolution
- Security protocols
- Troubleshooting abilities
- Repair skills
- Troubleshooting skills
Benefits
Reward and benefit programs available to the team.
Certification
Valid full C class drivers licence.
Site Locations
- South Flank
- Yandi
- Jimblebar
- Newman
Work Schedule
FIFO, 8/6 7/7, days and night
Timeline
Service Support Technician
BHP