Fitness
Travel
Daniel Sudhan
Shift Supervisor
Summary
Dynamic Shift Supervisor with a proven track record at KFC, enhancing customer satisfaction through effective conflict resolution and quality control measures. Skilled in employee training and inventory management, I foster a positive work environment, significantly reducing turnover rates while ensuring operational efficiency and safety standards are met.
Motivated Shift Supervisor experienced in intense environments and knowledgeable about customer experience, team member engagement and service standards.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Shift Supervisor
KFC
06.2022 - 07.2025
- Fastest restaurant service in Queensland on numerous occasions on my shifts
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Completed store opening and closing procedures and balanced tills.
- Collaborated with management to develop training materials for staff development.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Troubleshot equipment to reduce service calls and downtime.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints swiftly, enhancing overall dining experience.
Shift Supervisor
Betty's Burgers
12.2021 - 06.2022
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on food safety standards and operational procedures.
- Coordinated shift schedules to maintain optimal staffing levels during peak hours.
- Monitored inventory levels and assisted in ordering supplies to minimize shortages.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Trained new team members
Education
Bachelor of Engineering - Engineering
University of Queensland
Brisbane, QLD06-2028
Skills
- Constructive mindset
- Team engagement
- Effective problem resolution
- Proficient in conflict management
- Cash management
- Employee onboarding and training
- Occupational safety
- Team leadership
- Inventory management
- Workplace safety awareness
Certification
First Aid
Food Safety Supervisor
Mental Health First Aid
RSA
Interests
Referees
Tamara Grey
Restaurant General Manager KFC - 0426819552
Joshua Moran
Acting RGM and Assistant Manager KFC - 0432515815
Andrew Parkinson
Volunteering coordinator at UQ - 0428 233 717
Kristina Mang
Restaurant General Manager KFC - 0405107036
Raelene Javier
Manager KFC - 0432599618
Timeline
Shift Supervisor
KFC
06.2022 - 07.2025
Shift Supervisor
Betty's Burgers
12.2021 - 06.2022
Bachelor of Engineering - Engineering
University of Queensland
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