Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Taliana

JIndabyne

Summary

I have been involved and have worked within the motorcycle and biking industries for over 20 years. The early days saw me take leadership positions within the servicing and repair sectors covering all technical aspects of the ever evolving parts and components of both Motorcycles and Mountain Bikes.

I then saw opportunity in Operational Management Roles with the Thredbo Mountain Bike Park and associated operations.

Overview

10
10
years of professional experience

Work History

Thredbo MTB Operations Manager

Kosciuszko Thredbo PTY. LTD.
05.2013 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversee the daily operation of the Thredbo MTB School, MTB Workshop and Retail and retail/rental areas.
  • Oversee National level MTB Competitions.
  • Lias with governing bodies in terms of compliance and regulations for MTB competition.
  • Host and assist with the staging of Thredbo MTB events.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Tech Training

SRAM TECH UNI.
Sram DSD Melbourne Victoria
06.2015

Cert 3 Outdoor Recreation/Bike Tech.

Australian National Training Authority
NSW
03.2006

Skills

  • Performance Monitoring and Evaluation
  • Superb Time Management Skills
  • Systems Implementations
  • Negotiation
  • Resource Coordination
  • Stakeholder Relations
  • Customer Relationship Management
  • Operations Oversight
  • Management
  • Planning and Implementation
  • Recruiting and Hiring
  • Project Management
  • Staff Management
  • Team Leadership

Timeline

Thredbo MTB Operations Manager

Kosciuszko Thredbo PTY. LTD.
05.2013 - Current

Tech Training

SRAM TECH UNI.

Cert 3 Outdoor Recreation/Bike Tech.

Australian National Training Authority

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Daniel Taliana