Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

DANIEL TAYLOR

Toongabbie,NSW

Summary

I'm an adaptable experience Customer Service Manager with experience in big scope Project management and corporate People management. Having Over 20 years experience for some of the major organisations across Australasia. Currently completing a Master of Business Administration in Australia. My key strengths include: Skilled and experienced in Customer Service practice across multiple domains, both large and small project scopes Capable project management including the management of complex environments and cultures Exceptional interpersonal communication skills Ability to engage, mobilise and lead a team Advanced networking and stakeholder engagement skills Adaptive and intuitive HR management style within a multifaceted organisation Abilities to manage and design solutions to complex tasks Able to manage a broad range of individuals in order to achieve the required corporate vision and goals

Overview

24
24
years of professional experience

Work History

Customer Service Manager

BSA - Optus Business
01.2017 - 01.2020
  • Leads and develops individual team members
  • Responsible for day to day execution of client projects
  • Helps shape, analysis, design and implementation of business performance approaches for clients
  • Developed tailor - made people & Business solutions in partnership with clients ‘Delivering positive impact solutions’
  • Promoting Positive culture in a multicultural setting
  • Leadership Assessments & Performance Management Introduce and promote active change through effective education, training and communication programs
  • Identifying cultural differences , evaluate best practices from within and implement effective solutions
  • Conducted research with teams that analysed data to overcome various employee challenges – dispute resolution processes, management of harassment claims, ensured policy surrounding equal employment opportunity and cultural challenges were compliant within a diverse work place;
  • Oversaw and contributed to accurate administrative management processes, reporting and corporate record management
  • Creating, reviewing and posting job effective recruitment strategies
  • Provided support and advice to the Area manager surrounding the applicant assessment, selection, onboarding and induction processes
  • Managed employee training & development data and certificates
  • Regularly reviewed and maintained Company policies and procedures
  • Advised and reviewed general internal communications in a complex sensitive corporate change
  • Provide guidance and assistance to subordinate managers on operational objectives
  • Review compliance with regulatory government requirements and company objectives

Customer Service Manager

Australian Institute Of Architects, Archicentre
01.2011 - 01.2017
  • Planed, organised and managed business projects for clients
  • Projects related to recruiting, payroll, production, budgeting, promotional campaigns
  • Performed initial assessments for each client before the project begins
  • Understand clients' needs and wants
  • Performed research using shadowing, interviews, surveys, reading reports
  • Constantly recommended solutions for improvement
  • Track KPIs and prepared reports

RESTAURANT MANAGER

YUM! RESTAURANTS - KFC
01.1996 - 01.2008
  • Developing Talent Acquisition strategies and hiring plans
  • Full –Cycle Recruiting and employment branding
  • Managing the company administrative functions and business strategies
  • Communications including technical support and general HR functions
  • Public relations and liaising with a diverse number of clients both local and Nationally
  • Coordinating training for team members, Managers and Candidates
  • Liaison with teams with regards to projects relating to amending and enhancing policies, processes and procedures
  • Developing and maintaining relationships with local and national teams by attending seminars, functions and general networking
  • Introduce and promote active change within the organisation through effective education, training and communication programs
  • Identifying cultural differences within the organisation, evaluate best practices from within and implement effective solutions

Education

Master of Business Administration (MBA) - Human Resources Information Systems

Victoria University
Melbourne, VIC

Skills

  • Competencies and attributes
  • International business advocacy – experienced working with multinational and cross geographical businesses
  • Strong background in Human Resources Administration and Occupational Health & Safety
  • Talent acquisition, retention and coordinating ongoing career development
  • Policy development and compliance
  • Mediation and conflict resolution, successfully negotiating win – win outcomes
  • Build and maintain mutually beneficial stakeholder relationships
  • Training and development facilitation
  • Active promoter of positive change, diversity and ethical practices
  • Able to remain outcome focused whilst working with challenging situations and environments
  • Effectively influence and drive outcomes when differing conflicting agendas exist
  • Effective communicator with stakeholders at all levels and functions throughout the organisation
  • Engaging diverse stakeholders positively to drive common goals and outcome focused delivery

Timeline

Customer Service Manager

BSA - Optus Business
01.2017 - 01.2020

Customer Service Manager

Australian Institute Of Architects, Archicentre
01.2011 - 01.2017

RESTAURANT MANAGER

YUM! RESTAURANTS - KFC
01.1996 - 01.2008

Master of Business Administration (MBA) - Human Resources Information Systems

Victoria University

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DANIEL TAYLOR