Daniel Toloza
81 Greenwhich Road, Sydney,NSW
Summary
Results-driven Senior Barber and Assistant Shop Manager with extensive experience in staff leadership and training. Committed to maintaining high service standards, driving customer satisfaction, and achieving KPI targets through effective team collaboration.
Overview
9
9
years of professional experience
Work History
Senior Barber
Sonder Mens
Sydney, 176 Military Road, Neutral Bay, NSW 2089
01.2026 - Current
- Delivering premium grooming services in a high pressure, performance driven environment with a strong focus on client satisfaction and retention.
- Building and maintaining long-term client relationships, thus resulting in a loyal and repeat customer base.
- Conducting detailed client consultations to understand needs and recommend tailored services and products.
- Maintaining a high standard of customer experience, contributing to the shops reputation for excellence and premium services.
- Manage appointment schedule to operate efficiently in a fast-paced setting while maintaining a top-quality service.
- Participating in weekly training sessions to continuously improve technical ability and growth in a KPI driven environment.
Senior Barber/Assistant Shop Manager
MINT Barbers
Bournemouth, England, Dorset, BH4 9AE
06.2017 - 01.2026
- Promoted to Shop Manager based on performance, reliability, and leadership ability.
- Managed daily operations of a fully booked and busy barbershop, including staff supervision, scheduling and service standards.
- Led and motivated a team to maintain high quality services and customer satisfaction.
- Drove revenue growth through upselling services and retail products.
- Built strong client relationships, contributing to high retention over 70% and repeat business.
- Handled all customer concerns effectively, turning challenges into positive customer outcomes.
- Trained apprentices to develop high quality skills, supporting skill development and performance improvement.
Barber Apprentice
MINT Barbers
Bournemouth, England, Dorset, BH4 9AE
06.2017 - 01.2021
- Gained hands on experience in delivering high-quality services in a fast paced environment.
- Developed strong foundations in customer service, communication and client interaction.
- Maintained cleanliness and organization of the barbershop workspace and tools.
Education
A Level
Brockenhurst College
Brockenhurst, England06-2017
Highcliffe School
Highcliffe, England06-2016
Skills
- Team-focused mindset
- Problem solving
- Communication & interpersonal skills
- Customer Retention and Loyalty Building
- KPI & Target achievement
- Coaching & Training
- Time management in High pressure environments
Languages
English
Full Professional
Spanish
Professional
Accomplishments
British Hair and Beauty Barbershop of the year 2019
Timeline
Senior Barber
Sonder Mens
01.2026 - Current
Senior Barber/Assistant Shop Manager
MINT Barbers
06.2017 - 01.2026
Barber Apprentice
MINT Barbers
06.2017 - 01.2021
A Level
Brockenhurst College
Highcliffe School