DANIEL TOOTELL
Malvern East,Australia
Summary
Dynamic General Manager with a proven track record at Ventia, excelling in strategic planning and operations management. Achieved a remarkable 30% EBITDA, while fostering team leadership and stakeholder relationships. Expert in budget forecasting and process improvement, driving significant revenue growth and enhancing customer satisfaction across diverse service lines.
Overview
26
26
years of professional experience
Work History
General Manager
Ventia / Defence Base Services Contract
Melbourne, VIC
06.2018 - Current
- Report to the Regional Operations Manager, with full oversight of HMAS Cerberus 2023 to present and 2018 to 2023 - Victoria Barracks Melbourne and Defence Plaza Melbourne
- Manage operations across 8 service lines (Accommodation - VIP and 500 rooms, Hospitality - 5 outlets and 3 bars , Estate Upkeep - Engineering, Land Management - 1517 Hectares, Transport, Housekeeping, 2 pool and Gym)
- Ensure all service deliverables are met, including maintenance, repairs and operational requirements, including building projects.
- Prepare a 36Mil budget and forecasts with a focus on driving EBITA outcomes
- Foster strong relationships with direct/indirect teams, contractors and the client, including public servants and defence members
- Act as the key point of contact to handle enquiries, coordinate services, maintain communication flow and resolve matters
- Provide leadership to a team of 120 including delegating tasks, training and providing constructive feedback
- Pursue opportunities to generate additional revenue, reduce costs, improve efficiencies and enhance customer satisfaction levels
- Manage the provision of projects, including process improvement
- Introduced an employee engagement program
- Rolled out the use of drones to review the condition of the building roofs in order to organise maintenance
- 2024 achieved an EBITDA of 30% vs Forecast of 20%, $10,804 Mil vs forecast of $7,274Mil.
- Implemented a Robotic Lawn mowing solutions for the sports ovals at HMAS Cerberus.
- Recognition achievement Award from Assistant Secretary Defence 2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
REGIONAL FOOD & BEVERAGE MANAGER (VIC & TAS)
Broadspectrum / Defence Base Services
11.2015 - 06.2018
- Managed the food and beverage operations of 9 sites across 2 states with a total of 52 outlets which was made up of 22 bars and 30 messes
- Worked with each site to understand their F&B requirements and develop a specific strategic plan
- Controlled a budget of $80M, including allocating costs, forecasting future requirements and looking at opportunities to reduce costs
- Steered the entire employee lifecycle from recruitment to onboarding, training and performance management
- Led continuous improvement projects to improve service experience, reduce costs and maximise return on investment (ROI)
- Ensured compliance with relevant food safety, dietary and legislative guidelines
- Initiated and project managed the start-up of 2 retail offerings within the CBD, which was a first for the company
- Revamped the design and layout of the dining rooms, which took 18 months to complete and had a budget of $3M
- Successfully turned around the business units to a profitable operation by reducing overheads costs, streamlining processes and providing a clear strategic direction
GENERAL MANAGER, OPERATIONS
Coombe the Melba Estate
09.2014 - 10.2015
- Established and managed the F&B operations, including developing policies, procedures, budgets, teams and management systems
- Worked with departments to develop sales and marketing strategies, including sales pipeline, forecasts and go to market plan
- Steered continuous improvement projects, including developing new growth strategies, templates, structure and branding guidelines
- Integrated change management plans to navigate the team through significant change, challenges and ambiguity
- Initially hired as a consultant to assist with the development of the F&B operation, however, transitioned into the General Manager role
- Developed the estate wine brand, which competitively positioned the company in the market
- Improved P&L and Board reporting packs, simplifying the presentation of financial information
GENERAL MANAGER - Peter Rowland Catering
National Gallery of Victoria (NGV)
01.2010 - 01.2014
- Achieved revenue growth within each outlet by <$400K
- Successfully negotiated 4 new catering tenders for 2 years
- Retained 80% of managers within a high turnover industry; however, the managers that did leave have opened their own businesses
DIRECTOR, FOOD & BEVERAGE
Park Hyatt
01.2008 - 01.2010
- Reduced staff turnover during 2008 from 64% to 22%
- Successfully set up the new Trilogy Garden with regular summer BBQ events, which increased community engagement and revenue
- Implemented an upselling program which generated an additional $3K of revenue a week
- Improved the quality of produce and services offered to clients through effective menu engineering in line with current trends
EXECUTIVE ASSISTANT MANAGER
Quality Batman's Hill
01.2005 - 01.2008
- Secured a 5000-room night account for the period of 2007/2008
- Assumed the General Manager position during the Commonwealth Games and the FINA World Swimming Championships
- Increased sales and revenue outcomes by implementing upselling strategies and training programs for the F&B staff
OPERATIONS MANAGER
Marriner Theatres
01.2000 - 01.2005
- Successfully set up and managed the operations for Lion King, Dirty Dancing, AFI Awards and Jamiroquai Concert, to name a few
- Increased the average spend across the retail department by improving offerings and implementing new processes
- Instrumental in the set up of the Melbourne International Film Festival Hub at the Forum theatre
Education
Diploma -
Hospitality Management
Lean Six Sigma Course -
BEST Leaders Course -
Licensees First Step Course -
Skills
- Strategic Planning
- Operations Management
- Business Development
- Contract Management
- Asset Management
- Stakeholder Management
- Team Leadership
- Human Resources
- Forecasting & Budgeting
- Process Improvement
- Project Management
- Change Management
- Procurement
- Research & Analysis
- Risk Management
- Compliance & Governance
References
Provided Upon Request
Personal Information
Title: Contract Manager
Clearances
NEGVET 1 Defence Clearance
Timeline
General Manager
Ventia / Defence Base Services Contract
06.2018 - Current
REGIONAL FOOD & BEVERAGE MANAGER (VIC & TAS)
Broadspectrum / Defence Base Services
11.2015 - 06.2018
GENERAL MANAGER, OPERATIONS
Coombe the Melba Estate
09.2014 - 10.2015
GENERAL MANAGER - Peter Rowland Catering
National Gallery of Victoria (NGV)
01.2010 - 01.2014
DIRECTOR, FOOD & BEVERAGE
Park Hyatt
01.2008 - 01.2010
EXECUTIVE ASSISTANT MANAGER
Quality Batman's Hill
01.2005 - 01.2008
OPERATIONS MANAGER
Marriner Theatres
01.2000 - 01.2005
Diploma -
Hospitality Management