Summary
Overview
Work History
Skills
References
Timeline
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DANIEL TURNER

Labrador,Qld

Summary

Goal-oriented manager with distinguished experience in Sales and Hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimising employee talent.

Overview

7
7
years of professional experience

Work History

Account and Relations Manager + Barista Trainer

Bellissimo Coffee
02.2022 - Current
  • Identified and drove new marketing opportunities, partnerships, features, services and capabilities that impacted program profitability.
  • Customised training strategies based on individual barista knowledge, experience and strengths.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Memorised recipes for specialty coffee beverages and seasonal offerings.
  • Applied data, insights and partner objectives in collaborative development of business plans, annual marketing plans and marketing channel test plans.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analysed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Operational Business Manager

BrizStar Coffee
08.2019 - 02.2022
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Improved business profits through innovative cost containment and revenue generation techniques.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Executed business plans to further strengthen and maximise venue sales and profits.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.

Multi-Site Restaurant Consultant

McDonalds
01.2017 - 08.2019
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
  • Developed and implemented standard operating procedures to maintain smooth operations.
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Stayed current with company trends and innovations to boost competitiveness and customer appeal.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Skills

  • Administrative Support
  • Exceptional Team Communicator
  • Profitability Assessments
  • Quality Assurance

References

Morris Taylor (Wholesale General Manager, Bellissimo Coffee)

Ph: 0415 965 654  E: morristaylor@bellissimocoffee.com.au

Ashleigh Thomas (Personal)

Ph: 0412 561 088. E: ashleigh_thomas96@outlook.com

Trent David (Retail First General Manager)

Ph: 0413 200 003. E: tdavis@imbagroup.com.au

Timeline

Account and Relations Manager + Barista Trainer

Bellissimo Coffee
02.2022 - Current

Operational Business Manager

BrizStar Coffee
08.2019 - 02.2022

Multi-Site Restaurant Consultant

McDonalds
01.2017 - 08.2019

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DANIEL TURNER