Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
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Daniel Usendorff

Daniel Usendorff

Customer Service
Melbourne,VIC

Summary

Is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service's best practices, related options and a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Is committed to maintaining professional relationships to increase profitability and drive business results on top of being an outgoing and friendly Barista with excellent interpersonal communication strengths. While having solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality while also being trained in safe food handling and the selling of restricted products such as tobacco. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service or Administrative position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Delivery Driver

DeliverEasy
01.2023 - Current
    • Completed on-time deliveries by choosing best and most efficient routes.
    • Delivered packages to customer doorsteps and business offices.
    • Maintained upbeat, positive attitude in busy, customer-focused environment.
    • Completed rush deliveries on tight timetables to satisfy customer needs.
    • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
    • Operated vehicle safely in highly congested areas with no traffic violations.
    • Verified accuracy of all deliveries against order forms.
    • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Customer Service Representative

BP
01.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Trained new workers in sales, customer service and safety.

Sound Engineer

Kaiapoi High School
01.2021 - 01.2022
  • Mixed and mastered vocal arrangements and music compositions and optimized songs.
  • Regulated volume level and sound quality during recording sessions.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Collaborated with clients to determine project scopes and set milestones.
  • Mixed voices, music and taped sound effects for live performances and pre-recorded events.
  • Recorded speech and music in digital formats.
  • Prepared for recording sessions by selecting and setting up microphones.
  • Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
  • Prepared, packed and transported audio equipment for events.
  • Set up and tested equipment prior to events and recordings.

Education

High School Diploma -

Kaiapoi High School
Kaiapoi, NZ
12.2021

Skills

  • Sales Expertise
  • Money Handling Abilities
  • Service Standard Compliance
  • Managing Multiple Tasks
  • Front Counter Maintenance
  • Safe Food Handling Practices
  • New Hire Training
  • Coffee Preparation
  • Excellent Memory
  • Adaptive and Creative

Timeline

Delivery Driver

DeliverEasy
01.2023 - Current

Customer Service Representative

BP
01.2022 - 08.2023

Sound Engineer

Kaiapoi High School
01.2021 - 01.2022

High School Diploma -

Kaiapoi High School

Hobbies

MMA martial artist in Muay Thai Kickboxing and Brazilian Jujutsu which promotes discipline and strength.

Creates Digital Music from home using a MIDI keyboard and microphones.

Designs video games using the Unity Game Engine while also enjoying playing video games from time to time.

Enjoys TCG card games such as Magic the Gathering amongst other forms of TCG's.

Enjoys hikes along mountain trails and the outdoors, mountains I have climbed so far include Helicopter Hill, Mount Thomas, Mount Richardson and Mount Oxford.


Also a support care worker for my younger brother who has been diagnosed with Anxiety, ADHD and ASD High Functioning since the age of three years old. This has involved in me taking him out to public places in order to help him with social interaction on top of having fun and teaching him the correct way to interact with others in a positive way, as well as to help control his emotions and attention span.

Daniel UsendorffCustomer Service