Daniel Valerio
Port Melbourne,VIC
Summary
As a dedicated professional with 10+ years of experience in sales and customer service across a variety of industries, I bring a unique blend of knowledge, customer focus, and problem-solving skills. My degree in Sports and Exercise Science complements my practical experience, enabling me to perform well in results-driven environments. I am passionate about building strong client relationships, exceeding targets, and contributing to team success through my adaptability and commitment to delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Customer Service Representitive
P3 Recovery
Port Melbourne, Australia
05.2024 - Current
- Cover the reception desk to welcome customers into the facility
- Provide sales tours of the facility to prospective customers
- Undertake outbound calls to new and past customers
- Work to achieve sales targets and deadlines
- Clean and maintain the facilities
- Run and improve the organisation's social media presence
- Organise and host group events within the facility
Corporate Cleaner
Cleaning Institute Australia
Albert Park, VIC
03.2024 - 04.2024
- Cleaned and sanitised bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed rubbish, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Sales and Customer Service Advisor
Sky
Leeds, UK
01.2018 - 12.2023
- Answered inbound calls and turned them into sales opportunities
- Provided a personalised experience and product package for every customer
- Reached and exceeded sales targets by upselling customers to various other products
- Provided technical advice to customers to resolve issues in a timely manner
- Collaborated with other departments to achieve the desired outcome for the customer
- Provided coaching and development for any new starters to the business
Business Development Executive
ECSC Cyber Security
Bradford, UK
01.2023 - 10.2023
- Contacted new and past customers to arrange meetings for the sales staff
- Organised events to promote new products and services
- Provided daily cyber security news updates to the company
- Designed social media posts for the company's LinkedIn, Twitter and Facebook
- Reached or exceeded sales targets and improve revenue for the business
- Helped customers understand their cyber security responsibilites
Careers Advisor
CK Careers
Huddersfield, UK
01.2022 - 12.2022
- Provide advice and guidance to school students regarding their career choices
- Work with vulnerable teenagers to improve their school attendance and help them find employment
- Organise and facilitate careers events within schools and the community
- Monitor the company phone lines to answer any inbound careers advice calls
- Use Microsoft Office to perform my duties
Lifeguard
Kirklees Active Leisure
Huddersfield, UK
10.2012 - 12.2017
- Maintained the health and safety of every customer using the facility
- Provided First Aid whenever appropriate
- Gave sales tours of the facility to the prospective customers
- Maintained the cleanliness of the facility, including the pools and gym areas
- Monitored reception to help with various administration duties
Education
Bachelor of Science - Sports and Exercise Science
Leeds Trinity University
07.2016
A Levels - Physical Education, Applied Science, English Literature
Greenhead Collge
07.2013
Skills
- Customer Service
- Sales
- Microsoft Office
- Teamwork
- Inbound and outbound phone calls
- Event organisation
- Coaching and development
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Hobbies and Interests
- Health and Fitness
- Mixed Martial Arts
- Cars and motorsport
- Sports
- Music
- Travelling
References
Available on request.
Timeline
Customer Service Representitive
P3 Recovery
05.2024 - Current
Corporate Cleaner
Cleaning Institute Australia
03.2024 - 04.2024
Business Development Executive
ECSC Cyber Security
01.2023 - 10.2023
Careers Advisor
CK Careers
01.2022 - 12.2022
Sales and Customer Service Advisor
Sky
01.2018 - 12.2023
Lifeguard
Kirklees Active Leisure
10.2012 - 12.2017
A Levels - Physical Education, Applied Science, English Literature
Greenhead Collge
Bachelor of Science - Sports and Exercise Science
Leeds Trinity University