Daniel Wallace
Plympton,SA
Summary
Dynamic professional with extensive experience at Gallagher, excelling in account oversight and new business development. Proven ability to build strong relationships and resolve complex issues, enhancing customer satisfaction. Recognized for leadership in team settings and maintaining compliance with industry regulations, driving successful project outcomes and fostering collaboration across departments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Gallagher
Adelaide, SA
02.2025 - Current
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
Client Executive
Arthur J Gallagher
Adelaide, SA
01.2024 - 01.2025
- Built relationships with external parties, such as carriers, vendors, and regulators.
- Assessed client risk profiles and recommended appropriate coverage plans.
- Collaborated with other departments within the organization on projects.
- Maintained up-to-date knowledge of industry trends and regulations.
- Acted as a claims and facility leader within the team and office
- ANZIIF certified exam supervisor
Client Service Officer
Gallagher
Adelaide, SA
11.2022 - 01.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted market research to identify competitive rates for clients.
Education
Bachelor of Science - Psychology
University of South Australia
Adelaide, SA04-2022
High School Diploma -
Christian Brothers College
Adelaide, SA12-2016
Skills
- Account oversight
- Sales expertise
- Networking abilities
- New Business Development
- Solution management
- Account Management
Certification
- Tier 1 Broking
References
References available upon request.
Timeline
Team Leader
Gallagher
02.2025 - Current
Client Executive
Arthur J Gallagher
01.2024 - 01.2025
Client Service Officer
Gallagher
11.2022 - 01.2024
Bachelor of Science - Psychology
University of South Australia
High School Diploma -
Christian Brothers College
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