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- I like working with my hands and fixing things
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Daniel Westwood
Homebush,NSW
Summary
Accomplished owner operator known for enhancing service quality and training staff in safe handling practices. Strong background in logistics management and quality control, committed to delivering exceptional customer experiences and achieving operational excellence.
Have a long history with storage facilities and understand how they work, Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Owner Operator
Self Employed at Frog Furniture Removals
10.2007 - Current
- Managed logistics for residential and commercial furniture removals, ensuring timely and efficient operations.
- Developed client relationships through outstanding customer service, resulting in repeat business and referrals.
- Trained and mentored staff in safe handling and transportation of goods to enhance service quality.
- Implemented inventory management systems to streamline equipment usage and reduce operational costs.
- Conducted quality control checks to maintain high standards of service delivery and customer satisfaction.
Removalist Offsider
Croc Removals
04.2005 - 10.2007
- Coordinated loading and unloading of furniture and belongings to optimize space and prevent damage.
- Operated moving equipment, including dollies and lifts, ensuring safety protocols were followed.
- Trained new team members on packing techniques and safe lifting practices to enhance team performance.
- Managed inventory checks before and after moves to maintain accuracy of items transported.
- Assisted customers with packing and unpacking services, improving overall satisfaction ratings.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Followed verbal and written instructions to properly move and ship products.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed safety protocols to prevent accidents and injuries.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
Education
High School Diploma -
Steyning Grammar School
Steyning Uk06.1991
Skills
- Logistics management
- Operations management
- Inventory management
- Operations oversight
- Packing techniques
- Moving equipment operation
- Documentation and reporting
- Contract negotiation
- Negotiation
- Strategic planning
- Client relationship management
- Relationship management
- Customer service
- Decision-making
- Time management
- Attention to detail
- Strong work ethic
Accomplishments
- Supervised team of upto 8 staff members.
- Serviced Sydney and NSW with an exceptional brand of Furniture Removals.
Interests
Timeline
Owner Operator
Self Employed at Frog Furniture Removals
10.2007 - Current
Removalist Offsider
Croc Removals
04.2005 - 10.2007
High School Diploma -
Steyning Grammar School