Daniel Williams
Doncaster East,VIC
Summary
Motivated worker, willing to learn new skills and proactively seeking opportunities to expand IT knowledge through online courses, certifications, or contributing to open-source projects. Experienced in assisting clients with various IT issues and have worked collaboratively as part of a team in the IT field. Friendly and outgoing worker, interested in IT and eager to contribute to the success of the team.
Overview
3
3
years of professional experience
Work History
IT Volunteer Technician
Doncaster Secondary College
02.2022 - Current
- Handled numerous weekly support requests from staff and students, providing technical assistance for various networking and technology issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured systems according to prescribed software and hardware frameworks
- Installing Cisco switches and implementing necessary configuration through CLI.
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Proven ability to learn quickly and adapt to new situations.
- Tested components and systems to evaluate performance and identify concerns.
IT Volunteer
Landmark Computers
02.2021 - 12.2021
- Provide technical support to customers
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Repair computers, printers and other electronics ensuring customer satisfaction.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployment
- Deploying brand-new computers to education departments and customers.
Education
Diploma of Information Technology (Current) -
RMIT
Certificate IV in Information Technology (Partial Completion) -
Integrity Business College
12.2022
Year 12 Certificate -
East Doncaster Secondary College
10.2022
VCAL (Senior) Certificate -
East Doncaster Secondary College
Doncaster East, VIC12.2022
Certificate III in Information Digital Media, and Technology -
Integrity Business College
12.2021
VCAL (Intermediate) Certificate -
East Doncaster Secondary College
Doncaster East, VIC12.2021
HLTAID011 Provide First Aid -
Magenta Safety Training
06.2021
Certificate II in Public Safety (Fire Fighting Operations) -
Magenta Safety Training
06.2021
Skills
- Assembly and production
- Software configuration
- System diagnostics
- Information Technology Skills
- Customer Service
- User Training
Accomplishments
- Successfully completed Certificate III in IT
- Certificate of Recognition by atEAST
- Eva McMaster Rising Star Award by atEAST (Industry Award)
- Junior champion for Yering Meadows Golf Club 2021
- Completed Year 12
- Successfully complete First Aid certificate
Hobbies
- Golf/driving range
- Resolving household electronic equipment connectivity issue
- Bike riding
- Online Computer games with friends
- Social media interaction with friends (Instagram, discord)
- Staying informed and exploring the latest advancements in IT and technology through online research.
References
- Eric Rana - Specialist Technician at Doncaster Secondary College
Email: eric.rana@microcel.com.au
Phone: 0417 566 918
- Eldho Paul - Specialist Technician at Doncaster Secondary College
Email: eldho.paul@gmail.com
Phone: 0420 742 939
Timeline
IT Volunteer Technician
Doncaster Secondary College
02.2022 - Current
IT Volunteer
Landmark Computers
02.2021 - 12.2021
Diploma of Information Technology (Current) -
RMIT
Certificate IV in Information Technology (Partial Completion) -
Integrity Business College
Year 12 Certificate -
East Doncaster Secondary College
VCAL (Senior) Certificate -
East Doncaster Secondary College
Certificate III in Information Digital Media, and Technology -
Integrity Business College
VCAL (Intermediate) Certificate -
East Doncaster Secondary College
HLTAID011 Provide First Aid -
Magenta Safety Training
Certificate II in Public Safety (Fire Fighting Operations) -
Magenta Safety Training
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