Daniel Williamson
Ipswich,QLD
Summary
Dynamic quality assurance leader at Williamson Partners (Qld) Pty Ltd, recognized for implementing effective cost-reduction strategies that elevated customer satisfaction and operational efficiency. Expertise in incidents management and performance monitoring, coupled with exceptional relationship-building skills, resulted in consistently meeting and exceeding sales and service objectives.
Overview
13
13
years of professional experience
Work History
Operations Manager
Williamson Partners (Qld) Pty Ltd
Ipswich, Queensland
07.2012 - Current
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delegated work to staff, setting priorities and goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Tracked and replenished inventory to maintain par levels.
- Formed and sustained strategic relationships with clients.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Prepared staff work schedules and assigned team members to specific duties.
- Built strong operational teams to meet process and production demands.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Implemented successful business strategies to increase revenue and target new markets.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
Education
Licensed Plumber - Certificate 3 Plumbing
Skills Tech
Brisbane07-2009
High School Diploma -
Redbank Plains High School
Ipswich11-2006
Skills
- Marketing
- Incidents management
- Performance monitoring
- Performance reporting
- Health and safety compliance
- Production
Timeline
Operations Manager
Williamson Partners (Qld) Pty Ltd
07.2012 - Current
Licensed Plumber - Certificate 3 Plumbing
Skills Tech
High School Diploma -
Redbank Plains High School
Similar Profiles
Candice CrossCandice Cross
Administration at Cross Engineering (QLD) Pty LtdAdministration at Cross Engineering (QLD) Pty Ltd
Khalid ManjraKhalid Manjra
Group Financial Controller at Westpoint Autos Qld Pty LtdGroup Financial Controller at Westpoint Autos Qld Pty Ltd
Jennie StreetJennie Street
Business Development Manager/Property Manager at Streetwise (QLD) Pty LtdBusiness Development Manager/Property Manager at Streetwise (QLD) Pty Ltd