Daniel Wong

• Led and empowered teams to successfully manage operations and implement new systems (e.g., inventory tracking).
• Optimised workflows to achieve increased efficiency.
• Managed supply chain and inventory to ensure on-time delivery and cost savings.
• Developed and executed strategic plans to drive business goals (e.g., revenue growth).
• Utilised data analysis to identify trends and make informed operational decisions.
• Maintained compliance with all relevant safety, quality, and operational regulations.
• Implemented training programs and mentored teams to enhance performance and productivity.
• Resolved customer issues effectively and provided timely and satisfactory solutions.
• Collaborated with internal and external stakeholders to optimise operations and build partnerships.
• Managed financial aspects: Managed financial analysis and reporting for budgeting and forecasting.

Cash X-Change is a multi-faceted short-term lending solution

Facilities included pay day advances, pawn broking and E-Commerce sales.

Responsibilities -

• Led and empowered teams across retail locations, overseeing daily operations.
• Developed and implemented sales and customer satisfaction strategies.
• Coached and motivated teams to achieve and exceed sales targets.
• Ensured compliance and implemented best practices at all locations.
• Analysed data to identify growth opportunities and improve performance.
• Trained and mentored employees for enhanced skills and productivity.
• Collaborated across departments to launch new products and promotions.
• Resolved customer issues efficiently, providing exceptional service.
• Developed onboarding processes and delivered engaging training sessions.
• Managed budgets, resources, and branch performance, exceeding targets.

Retail store providing scooter and skate apparel and merchandise to local community.

Responsibility -

• Led high-performing teams: Oversaw daily operations across multiple retail locations, empowering teams to achieve and exceed sales targets.
• Drove growth and customer satisfaction: Developed and implemented strategies to increase sales, improve customer satisfaction, and identify growth opportunities through data analysis.
• Ensured operational excellence: Fostered a culture of compliance, implemented best practices, and trained and mentored team members for enhanced skills and performance.
• Collaborated for success: Partnered with cross-functional teams to launch new products, promotions, and marketing campaigns.
• Resolved customer issues effectively: Provided exceptional customer service by resolving complaints in a timely and professional manner.

• Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
• Led a team of professionals, fostering a collaborative environment to achieve company goals.
• Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
• Increased overall efficiency by identifying areas for improvement and implementing best practices.

• Lead and Motivate Teams: They build and lead a team, ensuring smooth operations through scheduling, training, and fostering a positive work environment.
• Deliver Exceptional Guest Service: They oversee all aspects of the customer experience, ensuring quality food, prompt service, and resolving any guest concerns.
• Maintain Restaurant Operations: They manage daily operations including inventory control, ensuring food safety and sanitation standards are met.
• Drive Financial Performance: They may contribute to budgeting and cost control, while overseeing cash handling procedures.