Summary
Overview
Work History
Education
Skills
Certification
References
Custom
Timeline
Generic

Daniel Woodall

Weddell,Australia

Summary

Dynamic Duty Manager with proven expertise in team management and customer relationship and liaison management at Berry Springs Tavern. Recognized for implementing health and safety protocols and achieving Northern Territory Service Excellence 2022. Skilled in operational oversight and inventory management, consistently enhancing service quality and driving exceptional customer experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Duty Manager - Permanent

Berry Springs Tavern
Darwin, Northern Territory
04.2016 - 02.2025
  • Obtained RSA
  • Obtained RSG
  • Forklift licence
  • General staff management of a team of 10-35 people on any given day
  • Editing POS systems to make more user friendly (H&L, Swiftpos)
  • Cashing up at end of day and putting cash out in the morning
  • Customer service
  • 1st on call for security liaison – If the owners weren’t contactable or away I was first to be on scene and first on call for disturbances i.e. break-in, alarms sounded and anything else
  • Restocking atm
  • Performing stocktakes
  • Behind the bar sales and food till
  • Coffee preparation
  • Designing cocktail of the week
  • Re-designing the cocktail menu (AUG -2018 to date)
  • Take photos and record videos for social media
  • Opening and closing the tavern
  • Communication and negotiation with sales representatives for deals and promotions for customers and staff incentives
  • Animal husbandry and private viewing. (5m saltwater crocodile, turtles, fish, deer, emus, chickens, ducks and turkeys. Geese, sheep)
  • Running functions / events from 5ppl- 500ppl – hens parties, bucks parties, birthdays, pub crawls, baby showers, famous Melbourne Cup Crocodile races, off site functions, private business events, political events.
  • Designing visual imagery – posters, menus and informational sheets for events, including, flyers and digital imagery
  • Managing food leaving the kitchen to follow standards
  • Food serving
  • Bottle Shop – General sales, Merchandising, receiving orders
  • Kitchen preparation work
  • Maintenance of pub & staff accommodation– plumbing, reticulation, landscaping, beer lines, fencing, enclosure upkeep, pest control
  • Deep cleaning tavern (carpets, tiles, roof, concrete, walls, toilets staff accommodation)
  • Renovation and rejuvenating tavern (painting, flooring, landscaping, sanding, fixing and waxing 70 tables yearly)
  • Main Achievements:-
  • Northern Territory Service Excellence 2022 Winner
  • Crocodile Policy and Procedures - As new standards were set in the NT and for the sale of the Tavern I was given the task to write up a brand new policy and procedure from scratch, outlining everything from environmental impact to what actions to take in an attack causing injury or death, which I completed and submitted.
  • Resolved customer complaints and provided exceptional service experiences.
  • Trained new employees on operational procedures and service standards.
  • Coordinated inventory management and monitored stock levels regularly.
  • Implemented health and safety protocols to maintain a safe environment.
  • Enforced compliance with liquor licensing regulations and policies.
  • Responded promptly to any emergency situations that arose during shifts.

Bar/Floor Staff - Casual

Whitfords Brewing Company
Perth
10.2017 - 07.2018
  • Behind the bar sales and food till
  • Working functions, delivering food, serving drinks
  • Cleaning bar/floor at end of night
  • Restocking fridges
  • Opening bar
  • Receiving orders
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Soft Good Sales Assistant - Permanent

Can-Ski Blackcomb
Whistler, BC
10.2015 - 09.2017
  • General floor sales - using register, counting cash at end of night, locking up store, customer holds, product knowledge.
  • Key holder
  • Have a high standard of product knowledge for every product in store from hard goods to soft goods.
  • Sitting in on Buyers’ meetings and giving input on new clothing tended and designs
  • Personal shopping services – Chauffeuring customers around Whistler and taking them to the high-end clothing stores and getting them fully set up for skiing on the mountain.
  • Delivering products to hotel rooms for customers.
  • Main Achievements:-
  • I achieved the honour of attaining the $125K Club Award which is a target to make over $125,000 in sales in a period of 3 months. I succeeded in making $220,000 in sales in the first Winter season and $408,000 the second season and am the number 1 highest salesperson for Whistler Blackcomb Retail Division on record to date (22/04/2019).

Duty Manager - Permanent

City Beach Surf Shop, Joondalup
Joondalup, Western Australia
10.2014 - 10.2015
  • Co-managing Store
  • Supervising staff
  • Writing daily run sheets
  • Ensured hourly targets were on track
  • Customer service
  • Layby audits
  • Fault goods audits.
  • Working out daily budget - Items per sale, average dollar, number of customers, amount of addons, hourly targets, loss prevention
  • Managed stocktakes
  • Calling all 12 stores around Western Australia and collecting the stores current sales information and making sure they are set to make their daily and weekly targets and if these were not met we would discuss and see what could be done to achieve targets.
  • Relieved Store Manager as required
  • Collect transfer outs and send them off to other stores around Australia
  • Marking down items
  • New Store openings / fit out x 2, worked at the Cockburn store Open Day
  • Register trained
  • Customer service.

Visual Merchandiser – Permanent

City Beach Surf Shop, Whitfords
Whitfords, Western Australia
01.2013 - 03.2014
  • Relieve Store Manager as required
  • Assisted in interviewing casual employees
  • Opened and closed store
  • Collected clothes and dressed Store Window as per Head Office design
  • Remerchandised clothes around store for presentation
  • Season Changeover of clothing
  • Sale preparation
  • Stocktake of whole store (over 150,000 items)
  • Customer service.

Education

Graduated Yr 12 -

St Stephen’s Carramar
Perth, WA
01.2012

CERT IV - Business

Fremantle Education Center
Fremantle, WA
01-2012

Skills

  • Team management
  • Customer relationship management
  • Health and safety protocols
  • Emergency response
  • Visual merchandising
  • Training new employees
  • Staff training
  • Budget creation
  • Facilities maintenance
  • Relationship building
  • Operational oversight
  • Inventory management

Certification

  • Forklift Licence Oct 2022
  • Responsible Services Gaming Licence Aug 2016
  • Approved Gaming Managers Licence Aug 2016
  • Advanced First Aid Oct 2024
  • Cert IV – Fitness (Australian Institute of Fitness) - 2013-2015
  • Cert III - Fitness (Australian Institute of Fitness) - 2013-2015
  • Certificate IV – Business – 2012
  • Certificate III – Media – Film & Design - 2011
  • Certificate II – Sport Coaching - 2012

References

  • Ian, Sloane, 0417821174, Berry Springs Tavern, PREVIOUS OWNERS
  • Leah, Sloane, 0417877703, Berry Springs Tavern, PREVIOUS OWNERS

Custom

CERTIFICATES AVAILABLE ON REQUEST.

Timeline

Bar/Floor Staff - Casual

Whitfords Brewing Company
10.2017 - 07.2018

Duty Manager - Permanent

Berry Springs Tavern
04.2016 - 02.2025

Soft Good Sales Assistant - Permanent

Can-Ski Blackcomb
10.2015 - 09.2017

Duty Manager - Permanent

City Beach Surf Shop, Joondalup
10.2014 - 10.2015

Visual Merchandiser – Permanent

City Beach Surf Shop, Whitfords
01.2013 - 03.2014

Graduated Yr 12 -

St Stephen’s Carramar

CERT IV - Business

Fremantle Education Center

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Daniel Woodall