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Hi, I’m
Daniel Wu
South Yarra,Australia
Work Preference
Summary
Project, operations and HR coordination professional with experience across higher education, healthcare, community services and corporate environments. Positioned for HEW 6-7 and VPS 4-5 roles requiring project governance, stakeholder coordination, reporting, data validation, compliance workflows, workforce process support, executive administration, budget/contract administration support, onboarding/training and continuous improvement.
Currently coordinating defined workstream activities within Monash University's Time and Attendance transformation program, including Salesforce issue tracking, SAP and Callista-related checks, Power BI and Smartsheet review, reporting trackers, SOPs, QRGs, stakeholder onboarding to Nimbus processes, training resources, escalation pathways and audit-consistent records. Previous experience includes Executive Assistant and Office Manager support at Peter Jackson, an Australian menswear and suiting retailer, and project roles at Cohealth across Allied Health and COVID vaccine rollout programs.
Overview
7
years of professional experience
1
Certificate
Work History
Monash University Melbourne, Australia
Project Officer – Time & Attendance Transformation
11.2024 - Current
Job overview
- Coordinate defined project and operational workstream activities for Monash University's Time and Attendance transformation and streamlined timesheet project across HR, Payroll, systems teams, faculties and operational stakeholder groups.
- Maintain Salesforce issue records, reporting trackers, action logs, workflow records and governance-style documentation to support accountability, delivery visibility, version control, audit consistency and timely follow-up.
- Review SAP, Callista-related, Power BI, Smartsheet and Salesforce information to identify data gaps, workflow inconsistencies, employee record issues, compliance risks and matters requiring clarification, correction or escalation.
- Coordinate academic staff and employee allocation/timesheet-related workflows through the Nimbus staff allocation management system, supporting accurate records, stakeholder clarification, issue resolution and process consistency.
- Coordinate PhD qualification compliance review, duplicate time entry review and related data-checking activities by validating information, identifying discrepancies and driving follow-up with relevant stakeholders.
- Support payroll correction and timesheet governance processes by tracking issues, cross-checking data, clarifying escalation points and maintaining accurate evidence records.
- Provide process guidance to stakeholders on timesheet, workforce, Enterprise Agreement and procedure-related matters, escalating complex HR, payroll or compliance issues to relevant specialist teams where required.
- Coordinate stakeholder onboarding to Nimbus-related workforce and timetabling processes, including process briefings, practical guidance, workshop support and follow-up of system or workflow questions.
- Prepare and maintain training resources, SOPs, QRGs, process flows, communication templates, escalation pathways and knowledge hub content to support consistent adoption of new processes.
- Build and maintain a structured Nimbus knowledge hub using Google Sites and digital assets, improving access to guidance materials, process information and stakeholder-facing resources.
- Work closely with Access HR and stakeholder groups to support adoption of new workforce and timetabling processes, including process clarification, guidance materials, training support and issue follow-up.
- Prepare status updates, issue summaries, workflow notes and supporting documentation to show how matters have been assessed, progressed, escalated and resolved.
- Track outstanding actions, issue status, stakeholder responses, escalation requirements and process updates across multiple workstreams and competing deadlines.
- Contribute to continuous improvement by identifying recurring issues, standardising communications, clarifying process ownership and strengthening documentation practices.
- Work in a procedurally governed university environment requiring confidentiality, accuracy, responsiveness, sound judgement and strong attention to detail.
Peter Jackson -Australian leading menswear Melbourne, VIC
Executive Assistant and Office Manager
03.2024 - 09.2025
Job overview
- Provided executive, administrative and office management support in a fast-paced retail and eCommerce environment for one of Australia's leading menswear and suiting retailers.
- Managed high-volume inbox and workflow communications across Salesforce, Google email, Outlook and CRM systems, triaging requests, prioritising urgent matters and coordinating timely stakeholder follow-up.
- Coordinated complex diaries, calendars, meetings, appointments, stakeholder communications, reporting activities, operational follow-up processes and administrative workflows across competing priorities and deadlines.
- Prepared and maintained meeting materials, reports, correspondence, PowerPoint presentations, workflow records and operational documentation to support decision-making, follow-up and business continuity.
- Prepared board-style and leadership meeting materials where required, including agenda support, presentation packs, status updates, supporting reports and action follow-up documentation.
- Coordinated domestic travel, accommodation, itineraries, meeting logistics and supporting information for senior staff and business activities.
- Planned and coordinated business events and campaign-related activities, including venue bookings, catering, AV/IT requirements, supplier/vendor liaison, attendee communication, materials coordination and post-event follow-up.
- Managed budget tracking and cost-control records for event, campaign and office activities, including invoice follow-up, payment tracking, credit card and expense administration, supplier records and reconciliation support.
- Supported employee contract administration by coordinating contract-related records, approvals, signatures, onboarding documentation, filing and follow-up with relevant internal stakeholders.
- Supported recruitment, onboarding and employee administration, including interview and meeting scheduling, documentation coordination, induction logistics, new starter preparation and stakeholder follow-up.
- Maintained confidential correspondence, employee-related records, operational documents, governance-related information and structured filing systems with discretion and accuracy.
- Acted as a professional first point of contact for internal and external stakeholders, coordinating client-style requests, supplier communications, operational issue resolution and timely escalation.
- Used Salesforce and CRM systems to support data entry, record maintenance, stakeholder information management and operational reporting activities.
- Coordinated office operations including meeting room readiness, supplies, visitor/stakeholder support, supplier coordination and maintenance of professional office processes.
- Delivered process improvements that strengthened workflow efficiency, communication practices, administrative consistency and reporting discipline.
- Supervised and supported two team members while balancing competing operational priorities, confidential matters and deadlines.
CohealthMelbourne, Australia
Project Officer - Allied Health
03.2022 - 12.2023
Job overview
- Coordinated healthcare project and operational activities across community health programs operating within regulated, stakeholder-focused service environments.
- Worked with multidisciplinary healthcare stakeholders in an environment requiring privacy awareness, inclusive communication, accurate records, consistent procedures and timely issue escalation.
- Maintained accurate project records, SharePoint documentation, data collection tools and reporting materials in line with organisational procedures, confidentiality expectations and service requirements.
- Used REDCap to manage project data collection, information management, reporting and data quality activities within a healthcare project environment.
- Coordinated reporting activities, stakeholder communications, issue tracking, meeting follow-up and operational documentation to strengthen service delivery, accountability and quality outcomes.
- Supported governance and compliance workflows, including documentation updates, submission tracking, progress reporting and follow-up with relevant stakeholders.
- Managed budget tracking and reconciliation activities for Allied Health project work, maintaining accurate records and documentation to support reporting and accountability.
- Responded to internal and external enquiries professionally, providing accurate information, escalating issues appropriately and maintaining a strong service focus.
- Prepared stakeholder communications and operational updates, translating health project information into clear and accessible language for internal teams and service delivery contexts.
- Delivered process improvement activities that strengthened documentation quality, service consistency and stakeholder experience.
CohealthMelbourne, Australia
Contact Officer - Nominated Internally
11.2021 - 12.2023
Job overview
- Provided confidential first-point support for workplace matters, applying organisational policies, procedures and escalation pathways with professionalism and discretion.
- Communicated sensitively with staff about workplace concerns, clarifying information, listening carefully and referring matters to appropriate specialist or formal channels where required.
- Maintained confidentiality and accurate records when responding to sensitive issues, supporting compliance, risk mitigation and procedural fairness.
- Exercised judgement in complex interpersonal situations and escalated matters appropriately where specialist support or formal action was required.
- Demonstrated conduct aligned with public sector expectations around confidentiality, impartiality, respect, accountability and procedural fairness.
CohealthMelbourne, Australia
Project Officer - Covid Vaccine Roll-out Project
08.2020 - 03.2022
Job overview
- Supported operational delivery across multiple sites during a large-scale, time-critical public health program serving diverse community groups.
- Coordinated high-volume enquiries and stakeholder communications, ensuring accurate and timely information flow between teams and service users.
- Maintained program tracking systems and supported reporting on participation, operational activity, service delivery outcomes and recurring issues.
- Identified, escalated and supported resolution of operational risks and issues in a dynamic, procedure-driven environment.
- Supported site-based operational logistics, appointment-style coordination and service-flow adjustments in a high-pressure environment requiring accuracy and responsiveness.
- Contributed to rapid process redesign activities to improve efficiency, communication and service delivery outcomes.
Hearts4heart
Communications Officer
02.2020 - 08.2020
Job overview
- Developed digital communications content and campaign materials supporting national health awareness initiatives.
- Created and edited written, visual and digital content for social media, community engagement and public-facing health awareness channels.
- Coordinated stakeholder engagement activities and communications across media, social and community channels.
- Collaborated with subject matter experts to translate complex health information into accessible public-facing communications.
- Supported campaign coordination and reporting activities by monitoring engagement metrics, audience response and performance insights to inform communication improvements.
Sydney-Melbourne TouringMelbourne, Australia
Marketing Assistant
06.2019 - 02.2020
Job overview
- Supported the management of social media accounts and client databases for various audiovisual projects, ensuring timely updates and content accuracy.
- Created engaging visual assets, marketing copy, and graphics to support digital campaigns, and enhance audience engagement.
- Organised and streamlined content workflows, preparing videos and media materials for social media publishing across platforms.
- Assisted in the execution of corporate marketing initiatives and contributed to evaluating brand image and media effectiveness.
- Coordinated planning activities for audiovisual productions, supporting the Media Manager in delivering communication strategies.
- Collaborated with cross-functional teams to meet project goals, troubleshoot service issues, and maintain high standards of media output.
Education
Monash UniversityMelbourne
Master of Arts from Communications and Media Studies
07-2019
Shanghai International Studies UniversityShanghai
Bachelor of Science from HR & Educational Technology
07-2016
Skills
- Project and program coordination, workstream tracking and delivery support
- Governance documentation, action logs, issue records and reporting cadence
- Stakeholder engagement across senior, academic, operational, HR and external groups
- HR operations, workforce processes, payroll/timesheet governance and employee lifecycle administration
- Executive support, secretariat-style administration, inbox/diary management and meeting coordination
- Data validation, reporting, quality assurance and audit-ready records
- Budget tracking, invoice follow-up, payment records and reconciliation support
- Contract administration support, employee documentation and onboarding coordination
- SOPs, QRGs, process flows, knowledge hubs and continuous improvement
- Training resources, stakeholder onboarding, workshop support and process adoption
- Confidential information handling, procedural fairness and sensitive matter escalation
Systems: Microsoft 365, Outlook, Word, Excel, PowerPoint, Teams, SharePoint, Salesforce, SAP, Power BI, Smartsheet, REDCap, Google Workspace, Google Sites, CRM platforms, Trello, Zoom, Canva and Adobe Suite
Timeline
Project Officer – Time & Attendance Transformation
Monash University
11.2024 - Current
Executive Assistant and Office Manager
Peter Jackson -Australian leading menswear
03.2024 - 09.2025
Project Officer - Allied Health
Cohealth
03.2022 - 12.2023
Contact Officer - Nominated Internally
Cohealth
11.2021 - 12.2023
Project Officer - Covid Vaccine Roll-out Project
Cohealth
08.2020 - 03.2022
Communications Officer
Hearts4heart
02.2020 - 08.2020
Marketing Assistant
Sydney-Melbourne Touring
06.2019 - 02.2020
Monash University
Master of Arts from Communications and Media Studies
Shanghai International Studies University
Bachelor of Science from HR & Educational Technology
Certification
- RT & C Negotiation & Crisis Intervention Certification
- LGBTIQA+ Inclusion Training
- CPR for Healthcare Providers certification
- MARAM & Information Sharing Schemes Training
- Working with Children Check (VIC)