Summary
Overview
Work History
Education
Skills
Accomplishments
Values champion - we Love our people - for Stoddart Group 2024
Timeline
Generic
Daniel Zamprogno

Daniel Zamprogno

Sydney,NSW

Summary

A customer centric and dynamic Regional Manager working within the Residential Building Industry, managing the largest region in the state.


With a proven track record in Sales and Management roles within multiple businesses and industries, highlights of my successes included, 25% year on year growth in sales revenue, nomination for National awards (at an individual and company level), successfully tending for and winning the Australasian distribution rights for a Global Manufacturer, and more recently achieving revenue growth of 10% above budget in a declining market, and improving results and maintaining staff in a new role while reduce costs and overheads.


Expertise in operational management and team development, fostering strong client relationships while optimizing processes. I am adept at budget oversight and enhancing team performance through effective coaching and engagement strategies.


A results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization, with a keen focus on making sure everyone goes home safely everyday.


With a diverse employment history, I have demonstrated a capacity to learn and adapt to the new and become a leader within these businesses, being promoted into management roles and achieving success in those roles.

With a background including managing multiple teams across multiple products, driving operational improvements, and spearheading initiatives that align with company goals.


I have also achieved organisational recognition via company awards focused on people, I'm proud of my ability for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning and am ready for my next challenge and further developing my career.

Overview

13
13
years of professional experience

Work History

Regional Manager

Stoddart Group
12.2023 - Current
  • Responsible for managing 15M budget, 40% of the entire states revenue.
  • Managed 18 direct reports across operations, construction, product installers and warehouse staff.
  • Achieved 10% growth in revenue above budget target in a declining market improving gross margin above budget.
  • Effectively reduced leakage by identifying areas of concern and implementing strategies to reduce monthly leakage improving branch profitability.
  • Retained staff in an under resourced team by leading from the front and regularly engaging team members to ensure loyalty and a strong team culture.
  • Actively recruit and managed 30-40 sub-contractors ensuring quality and safety expectations were met in the delivery of services on behalf of the business.
  • Being a safety champion to ensure safety remains a central pillar in everything we do, particularly working in a high risk industry.
  • Ensuring compliance to national construction codes and managing warranty and maintenance issues due to quality on non-compliance issues.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
  • Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.

Key Account Manager

Stoddart Group
01.2021 - 12.2023
  • Increased sales revenue from 3M per annum to 8M per annum in a 2 year period.
  • Built and maintained strong client relationships to drive business growth.
  • Learned specifications of new product and implemented sales strategy to successfully increase share of wallet with large customer to achieve new revenue stream.
  • Strengthened client relationships through regular communication and effective problem solving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategise future growth opportunities.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Developed and delivered presentations to key customers to position products and services.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Supported sales and reporting for large and medium-sized accounts.
  • Tailored sales pitches to address unique challenges and needs of each key account, improving conversion rates.
  • Managed complex negotiations with key accounts, securing long-term partnerships.
  • Drove revenue growth by negotiating favourable contract terms with major accounts.
  • Developed comprehensive account plans, setting clear objectives and strategies for growth.
  • Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
  • Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
  • Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
  • Fostered strong client relationships, leading to increased loyalty and repeat business.
  • Developed and maintained strong relationships with key clients to ensure long-term business growth.
  • Initiated cross-selling and upselling strategies to maximize account revenue potential.
  • Facilitated training sessions for new account management staff, sharing best practices and experiences.
  • Negotiated prices, terms of sales and service agreements.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales Manager

Monier Roofing
12.2018 - 01.2021
  • Reporting to regional General Manager for NSW, I successfully managed the 34M residential builder channel for NSW and ACT.
  • Managed 3 direct reports in the execution of sales plans across NSW and the ACT.
  • Creating yearly budgets based on market intel and customer engagement and monitoring the implementation of business plans to achieve business targets.
  • Participated in monthly credit reviews to ensure customers maintained string credit terms, and engaged customers where necessary to manage credit issues to achieve successful outcomes.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Strong focus on my people to achieve business outcomes, with the belief that strong internal and external relationships are the key to success.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.

Key Account Manager

Monier Roofing
12.2014 - 12.2018
  • Manage NSW Residential Builder customer accounts valued at 12MIL.
  • Increased sales revenue from 4MIL per annum to 12 MIL per annum over a 4 year period.
  • Achieved year on year growth in Sales Revenue to maximise business profitability.
  • Developed and implementation of specific builder sales plans to achieve revenue growth, contribution and increased share of wallet.
  • Regular review of business plans and adaptations of plans to changing market forces, competitor activity or customer feedback on sales or marketing cycles to align plan to builders needs.
  • Build and maintain relationships with key stake-holders and multiple contacts within the builder to ensure seamless service delivery and identify specific strategic opportunities which are mutually beneficial.
  • Attend expos as required and provide technical information to consumers and generate and follow up leads.
  • Conduct Architectural CPD presentations to provide technically based information, as well as being a brand ambassador for product selection and builder channel partners for pipeline growth.
  • Secure new hire-value accounts via consultative selling, developing effective customer solutions and promoting a compelling business opportunities.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.
  • Implemented feedback mechanisms with key accounts to gather insights and guide future product enhancements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.

Sales Associate

Global Components
11.2012 - 12.2014
    • Reporting directly to the Company Director, managing sales into the Electrical Wholesaler Channel nationally of domestic and commercial cooking equipment.
    • Tendered for and won $1.4MIL national distribution contract for major national supermarket chain.
    • Successfully tendered for and became National distribution partner for Electrolux/Zanussi.
    • Managed and implemented a call cycle, maintaining channel sales, building relationships with Store Manager to achieve revenue and sales targets.
    • Development and implementations specific customer sales plans to achieve revenue growth, contribution and increased share of wallet.
    • Provide technical support to front line sales to assist in getting sales and identifying opportunities to provide manuals and guides for part identification.
    • Regular review of business plans and adaptation of plans to changing market forces, competitor activity or customer feedback on sales or marketing cycles to align plans to Wholesaler needs.
    • Build and maintain relationships with key stakeholders and multiple contacts within stores and head office to ensure seamless service delivery and identify strategic opportunities which are mutually beneficial.
    • Expanded customer base through cold calling, networking, and relationship building.
    • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
    • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
    • Cultivated deep understanding of product features to answer questions and overcome objections.

Education

Associate of Applied Science - Exercise Science

University of Sydney
Sydney, NSW
01.2001

Skills

  • Operational management
  • Team development
  • Organizational strategy development
  • Collaborative team management
  • Team leadership
  • Performance evaluation techniques
  • Project execution
  • Business development strategy
  • Sales experience
  • Effective sales strategy development
  • Workplace safety guidelines
  • Effective team management
  • Building client rapport
  • Collaborative decision-making
  • Collaborative negotiation techniques
  • Effective interpersonal communication
  • Relationship management
  • Employee training
  • Effective team building
  • Contractor engagement management
  • Workflow improvements
  • Customer engagement
  • Financial budget oversight
  • Effective business planning
  • Process optimization

Accomplishments

  • Recipient of Values Champion for Stoddart Group (We Care for our People) in 2024
  • Recipient of Values Champion for Stoddart Group (We Care for our People) in 2022
  • Nominated for a CSR Champion Award in the people category in 2020
  • Nominated for a National Award in Safety which working for Asciano in 2011
  • NSW Product Champion for new products when working at Monier Roofing.
  • Won national distribution contract for National Supermarket valued at $1.4MIL while working at Global Components.
  • Won distribution partnership for Australian for Electrolux/Zanussi which allowed acquisition of Coles contract listed above.
  • Consistently achieved sales targets and year on year growth in all sales roles over the last 10 years.

Values champion - we Love our people - for Stoddart Group 2024

I was nominated for a Values Award, which is a organisational award applied to the 500 staff employed Nationally within the Stoddart Group. I was nominated by other employees within the business within the 'We Care for our People' segment, which I have won in 2024 and 2022, for going above and beyond when working with and leading our people.

Timeline

Regional Manager

Stoddart Group
12.2023 - Current

Key Account Manager

Stoddart Group
01.2021 - 12.2023

Sales Manager

Monier Roofing
12.2018 - 01.2021

Key Account Manager

Monier Roofing
12.2014 - 12.2018

Sales Associate

Global Components
11.2012 - 12.2014

Associate of Applied Science - Exercise Science

University of Sydney

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Daniel Zamprogno