Daniel Zarei

• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Assisted customers in navigating the company website or mobile app for self-service options when applicable.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Collaborated with team members to improve overall response times and service quality.

installing and fixing air conditions units which used skills, team work and hard work to be done. Working in uncomfortable positions for long periods of time. Dealing with customers and making sure their needs and wants are met.

• Improved overall system performance with meticulous ductwork cleaning services that increased airflow efficiency in residential properties.
• Boosted customer satisfaction by providing timely and professional air conditioning maintenance services.
• Maintained a safe working environment by adhering to safety protocols while performing tasks such as electrical wiring, refrigerant handling, and equipment installation.
• Collaborated with team members to complete complex installations and repairs efficiently and effectively.
• Established a reputation for excellent problem-solving abilities contributing to high customer referral rates.