Daniel Zaturoski

• Prepared daily and weekly labour plans to support warehouse operations, aligning staffing with forecasted volume.
• Analysed operational data (through WMS, rostering systems, and Excel) to identify trends, bottlenecks, and efficiency opportunities.
• Produced shift and weekly performance reports, tracking KPIs such as DIFOT, accuracy, and productivity.
• Collaborated with Team Managers and Shift Managers to adjust resourcing in real time during volume spikes or absenteeism.
• Supported continuous improvement initiatives by providing data-driven insights to reduce overtime and improve labour utilisation.
• Maintained planning models and rosters to ensure compliance with site budgets and service benchmarks.

Leading teams across picking, replenishment, and dispatch, ensuring daily KPIs for safety, accuracy, and productivity were met.

• Conducted daily pre-shift briefings and safety walkaroun, reinforcing compliance with site policies and hazard reporting.
• Allocated labour and adjusted staffing during peaks, absences, and urgent customer requirements to maintain service levels.
• Monitored team performance using WMS and labour tracking systems, providing coaching and feedback to improve results.
• Investigated and resolved operational issues, including delays, mispicks, and stock discrepancies, to minimise customer impact.
• Produced end-of-shift reports, highlighting performance, safety incidents, and corrective actions for senior management.
• Supported continuous improvement initiatives, introducing small process changes that reduced downtime and improved accuracy.

• Stepped into Team Manager role during absences, supervising up to 40 staff across warehouse operations.
• Managed daily scheduling, task allocation, and shift planning to maintain productivity and service levels.
• Promoted and enforced safety policies, monitoring equipment use and workplace conditions.
• Monitored team performance, provided mentoring, and supported staff to resolve performance issues.
• Troubleshot operational problems on shift to keep workflows running smoothly.
• Ensured daily operations were completed on time and to company standards.

• Picked and packed customer orders accurately to meet delivery deadlines.
• Stacked and wrapped pallets safely for storage and transport.
• Helped with cycle counts and stock checks to keep numbers accurate.
• Kept work areas clean and clear to maintain safety standards.
• Assisted with different warehouse tasks when needed and showed willingness to learn.

• Managed daily store operations during afternoon shifts, leading a team of 20 staff across service, replenishment, and checkout.
• Handled customer concerns and complaints directly, providing calm, professional solutions and ensuring positive experiences.
• Allocated tasks effectively during peak trade periods to maintain smooth operations and meet service standards.
• Monitored employee performance, provided feedback, and coached team members to improve productivity and service consistency.
• Supported training of staff in company policies, service expectations, and sales processes.
• Coordinated with department managers to uphold store standards in stock availability, presentation, and cleanliness.
• Prepared and submitted end-of-shift reports for senior management, highlighting key issues, performance, and opportunities for improvement.

• Helped customers by handling complaints, processing returns, and finding solutions to issues in a calm and professional way.
• Supported and coached team members on customer service standards, company policies, and product knowledge.
• Assisted with training new staff to ensure they quickly learned systems and service expectations.
• Worked with managers and team leaders to resolve problems and improve day-to-day service.
• Monitored team performance and gave feedback to keep service consistent and efficient.
• Followed up with customers after resolving issues to make sure they were satisfied.