Daniela Amabile
Summary
Adept at managing client relations and improving customer satisfaction, I honed my problem-solving and communication skills at Queensland Government and Policelink. Demonstrated adaptability through diverse roles, enhancing team efficiency and venue safety. Achieved significant client service milestones, reflecting a strong commitment to professionalism and team collaboration.
Overview
15
15
years of professional experience
Work History
Front of House Usher
Queensland Performing Arts Centre, QPAC
02.2023 - Current
- Participated in regular training sessions to stay current on venue policies, safety protocols, and customer service best practices.
- Managed crowd control during high-traffic events to ensure smooth entry and exit procedures.
- Contributed to team efficiency by effectively communicating with coworkers regarding event logistics and guest needs.
- Handled guest inquiries professionally, offering solutions or escalating issues when necessary.
Client Service Officer
Queensland Government
06.2021 - 02.2023
- Monitor social media accounts for Department of Premier and Cabinet as well as Department of Energy and Public works and respond to private messages and comments from the public.
- Testing an online chat system for the Department of Transport(DTMR), which involved liaising with members of DTMR as well as our Learning and Development unit to assess the viability and functionality of the system.
- Prioritise workload including assigned tasks and emails around daily requirements and client demands.
- Provide customer services to members of the public and internal stakeholders via the email and online services including Microsoft Teams.
- Provided support for business customers in relation to COVID-19 check-in codes.
Client Service Officer
Queensland Government
02.2020 - 06.2021
- Provided customer service via telephone for the Elections Commission Queensland for the 2020 Local Councils Election (February - March 2020)
- Vulnerable Persons Campaign whereby over 250000 elderly Queenslanders were phoned during the beginning of the COVID-19 pandemic, and were offered assistance if necessary (April - June 2020).
- Outbound telephone calls made as part of Hotel/Home Quarantine Campaign (April - June 2020).
- Telephone customer service support provided for the COVID-19 Hotline
- Telephone customer service for Department of Transport and Main Roads, State Emergency Services (SES), Department of Communities, Non-urgent Queensland Ambulance Service and Queensland Fire and Emergency Services contacts.
Client Service Officer
Policelink, Queensland Police Service
01.2010 - 06.2019
- Consistently provided excellent customer service to members of the public and internal stakeholders via the telephone, email and online services.
- Identified and managed client needs through effective questioning, negotiation and conflict
management. - Facilitated successful resolution of client contacts in accordance with relevant service benchmarks.
- Developed effective working relationships with Policelink staff and key stakeholders to contribute to a positive workplace culture.
- Adhered to information security procedures to safeguard the confidentiality and integrity of
information. - Monitored Queensland Police Service Social media feeds to Media Unit standards.
Education
Master of Arts - International Relations
University of Queensland
Brisbane, QLDGraduate Diploma - Applied Law
University of Queensland
Brisbane, QLDBachelor of Arts - Media Studies And English
University of Queensland
Brisbane, QLDSkills
- Patience and composure
- Team player mentality
- Reliability and punctuality
- Guest and client satisfaction
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Professional appearance
- Disability awareness
- Strong interpersonal skills
- Venue safety awareness
Timeline
Front of House Usher
Queensland Performing Arts Centre, QPAC
02.2023 - Current
Client Service Officer
Queensland Government
06.2021 - 02.2023
Client Service Officer
Queensland Government
02.2020 - 06.2021
Client Service Officer
Policelink, Queensland Police Service
01.2010 - 06.2019
Master of Arts - International Relations
University of Queensland
Graduate Diploma - Applied Law
University of Queensland
Bachelor of Arts - Media Studies And English
University of Queensland
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