Daniela Angelica C. Silvestre
Edensor Park,NSW
Summary
Customer Service Professional experienced in delivering exceptional support in fast-paced environments. Achieved organizational goals through effective adaptability and commitment to maintaining an organized work area. Focused on contributing to team success and fostering personal growth within the company.
Overview
2
2
Languages
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Team Member
Coles Warehouse Wetherill Park
Wetherill Park, NSW
08.2024 - 07.2026
- Selected and packed items for customer orders ensuring accuracy and efficiency.
- Collaborated with team members to fulfill customer orders accurately.
- Conducted regular quality checks on products before distribution.
- Prepared items in bags for shipment
- Sorted and transferred items into designated containers for optimal storage and distribution.
- Managed loading and unloading of trucks
- Scanned totes for inventory tracking
- Organized and maintained cleanliness of work areas and storage spaces to promote a safe and efficient work environment.
- driving MHE and buffering/ marshalling
Chef
Gami Chicken & Beer Wetherill Park
Wetherill Park, NSW
06.2023 - 07.2024
- Prepared high-quality dishes in accordance with restaurant standards.
- Prepared high-quality dishes according to established recipes.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Collaborated with team members to ensure timely service and efficiency.
- Trained new kitchen staff on procedures and best practices.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Maintained cleanliness and organization of kitchen and workstations.
- Evaluated freshness and quality of raw materials prior to kitchen use.
- Stored foods correctly using correct storage containers and labelling systems.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Managed inventory and conducted regular stock checks for ingredients.
- Stored foods correctly using correct storage containers and labelling systems.
- Resolved customer complaints regarding food quality or service issues.
- Adjusted seasonings of dishes according to customers' tastes.
Pharmacy Assistant
Edgecliff Chemist Warehouse
edgecliff, nsw
11.2022 - 06.2023
- Provided exceptional customer service to enhance patient satisfaction.
- Assisted customers in locating and selecting pharmaceutical products.
- Resolved customer complaints promptly in a professional manner.
- Welcomed customers as they entered the pharmacy to create a friendly atmosphere. upon arrival at the pharmacy counter.
- Monitored stock levels to ensure adequate supply for pharmacy operations. and organized inventory in the pharmacy.
- Replenished pharmaceutical shelves with products to maintain optimal stock levels. and prepared expired drugs for return.
- Monitored expiration dates of stock and ensured proper disposal of expired items in compliance with regulations.
- Kept work areas clean and organized to promote a safe and efficient pharmacy environment. and organization of work areas in the pharmacy.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Handled customer payments efficiently using cash registers and card terminals to ensure smooth transactions.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Created medication labels with accurate information for prescriptions dispensed to patients. for prescriptions and dispensed medications to patients.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Prepared medication labels with item name and quantity.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Balucuc Highschoo
Pampanga, philippines Saint Jean Baptiste Academy
baliwag , Philippines 06.2019 - 02.2021
Skills
- Inventory management
- Work Area Maintenance
- Customer Service
- Customer Engagement
- Team Collaboration
- Adaptability to Change
- Quick Learner
Languages
English
Advanced (C1)
C1
tagalog
First Language
Languages
- Filipino, Native
- English, Fluent
References
References available upon request.
Timeline
Team Member
Coles Warehouse Wetherill Park
08.2024 - 07.2026
Chef
Gami Chicken & Beer Wetherill Park
06.2023 - 07.2024
Pharmacy Assistant
Edgecliff Chemist Warehouse
11.2022 - 06.2023
Saint Jean Baptiste Academy
06.2019 - 02.2021
Balucuc Highschoo