Daniela Azzouni
Saint Ives
Summary
In my roles, I have effectively managed large teams, including Property Managers, Property Officers, Admin Assistants, and sales agents. I excel in mentoring, coaching, and training, ensuring team growth through regular check-ins, KPI tracking, performance reviews, and goal setting. I handle escalated events, CPD compliance, recruitment, onboarding, and relationships with property owners, developers, and contractors. Additionally, I oversee office compliance, streamline systems, and implement processes to enhance efficiency. My proactive management and focus on continuous improvement have contributed to the success of my teams and departments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Saliba Estate Agents
01.2024 - Current
- Managing a team of 22, including Property Managers, Property Officers, Admin Assistants and sales agents
- Mentoring, Coaching & training team members
- KPI tracking (monthly)
- Held training sessions with the team
- Held weekly meetings
- Office compliance to meet legislative requirements
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Streamline systems and procedure for efficiencies in day to day activities
- Goal setting with the team
- Mentoring team members to work towards promotions within the team when opportunities comes available
- Ongoing day to day management of the office and staff
- Conducted monthly one on ones
- Dealing with escalated events
- Overseeing the day to day task of each staff member, having a quick 5 min catch up with each person in the morning and again in the afternoon
- Managed CPD Compliance
- Handed recruitment process and onboarding a new staff member
- Managed relationships with multi owners & contractors
- Salary reviews of the team
- Monitored rental market and trends within the core areas
- Implantation of systems and process always finding ways to make the work load more efficient
Head of Property Management
Chidiac Realty
11.2014 - 12.2023
- Managing a team of 15, including Property Managers, Property Officers and Admin Assistants
- Portfolio size of 2,000 managements
- Mentoring, Coaching & training team members
- KPI tracking (monthly)
- Held training sessions with the team
- Held weekly meetings
- Conducted monthly one on ones
- Conducted Goal setting with the team and regular discussions in one on ones regarding their goals
- Dealing with escalated events
- Overseeing the day to day task of each staff member, having a quick 5 min catch up with each person in the morning and again in the afternoon
- Managed CPD Compliance
- Handed recruitment process and onboarding a new staff member
- Managed relationships with multi owners, developers & contractors
- Was involved in looking over budgets of the department throughout the year
- Salary reviews of the team
- Monitored rental market and trends within the core areas
- Implantation of systems and process always finding ways to make the work load more efficient
Leasing / Property Manager
Belle Property
02.2010 - 11.2014
- Tenant & Landlord liaising
- Advertised properties
- Open home inspections, private inspections
- Enquiry calls
- Application processing
- Ingoing condition reports
- Routine condition reports
- Maintenance management
- Arrears management
- Rent Review & Lease Renewal Management
- Final Inspections
- NCAT & Insurance claims
- Market reviews
Skills
- Problem-Solving
- Team Leadership, Mentoring & Coaching
- Staff Training
- Staff Management
- Staff Development
- Customer Service
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Employee relations and conflict resolutions
- Procedures implementation
Certification
Class 2 Real Estate Licence
Timeline
Operations Manager
Saliba Estate Agents
01.2024 - Current
Head of Property Management
Chidiac Realty
11.2014 - 12.2023
Leasing / Property Manager
Belle Property
02.2010 - 11.2014
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