Daniela Bonsu
Quakers Hill,NSW
Summary
Highly motivated, hardworking, and positive individual with a strong work ethic and a can-do attitude. Consistently strives for excellence in all endeavors. Dedication to achieving goals and ability to adapt to new challenges make me a valuable asset to any team.
Overview
23
23
years of professional experience
Work History
Food Services Co-Ordinator
Tyndale Christian School
06.2023 - Current
- Increased overall efficiency by implementing new technologies for order processing and tracking systems within the food service department.
- Oversaw daily financial transactions such as cash handling, end-of-day reconciliation, and accurate record-keeping for budget control purposes.
- Mitigated potential conflicts among staff members by fostering open communication and promoting a supportive team atmosphere.
- Managed cost control initiatives through strategic menu planning; offering varied options while maintaining profitability goals.
- Enhanced customer satisfaction by efficiently managing food service operations and ensuring timely meal preparation.
- Boosted employee morale through effective communication and leadership, contributing to a harmonious work environment.
- Maintained strict adherence to health and safety regulations, fostering a safe dining environment for customers and employees alike.
- Championed cleanliness initiatives throughout all areas of operation by implementing comprehensive sanitation protocols.
- Streamlined kitchen processes for improved productivity, resulting in increased positive customer feedback.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in food preparation and customer service skills.
- Mentored new hires on company policies and procedures, leading to faster integration into the team and smoother workflow transitions.
- Contributed to the growth of repeat business with exceptional attention to detail in both food quality and presentation standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Food Services Assistant
Tyndale Christian School
02.2020 - 05.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
Branch Manager
HCF
04.2010 - 01.2015
- Company Overview: Hospitals Contribution Fund of Australia
- Setting Targets for individual staff on a month to month basis reviewing previous months targets and adjusting the differences accordingly to increase profits for the company
- Weekly Staff meetings and daily performance feedback reviews as a group and also on an individual basis
- Complete daily and end of month reporting (KPI'S) including; attendance, sales, targets, number of processed claims/membership, payments received, cancelled cheques,cancelled receipts
- Training and Monitoring new employees and providing ongoing training for Current staff
- Interviewing and employing potential new staff
- Auditing all claims and membership handled by staff from previous business days confirming all the information provided is accurate
- Daily Banking- Balancing of all the staff floats at the beginning and end of each day
- Hospitals Contribution Fund of Australia
Branch Manager
HCF
06.2008 - 03.2010
- Company Overview: Hospitals Contribution Fund of Australia
- Hospitals Contribution Fund of Australia
Assistant Manager
HCF
01.2006 - 05.2008
- Company Overview: Hospitals Contribution Fund of Australia
- First Point of contact for New and Existing Members
- Constantly providing excellent Customer service by understanding clients needs and helping them on finding solutions
- Regularly meeting customer service time frames when handling new claims and complaints
- Daily Reports and Cash Reconciliation
- Promoting and Selling Health and Life Insurance to all prospective Customers
- Processing and Assessing members claims
- Handling telephone and face to face enquiries, while up selling products and advising on policies for new and existing members
- Understanding the company sales budgets and achieving targets on a daily basis
- Hospitals Contribution Fund of Australia
Customer Service Officer
HCF
07.2004 - 12.2005
- Company Overview: Hospitals Contribution Fund of Australia
- Hospitals Contribution Fund of Australia
Kitchen Hand
State Parliament House
01.2002 - 12.2002
Education
Certificate IV - Frontline Management
TAFE
01.2010
Higher School Certificate -
South Sydney High School
01.2002
High School Certificate -
South Sydney High School
01.2000
Skills
- Advanced Microsoft suite skills
- Excel
- Word
- PowerPoint
- Business development capabilities
- Verbal Communication
- Written Communication
- Organisational skills
- Multitasking
- Proactive
- Attention to detail
- Ability to work under pressure
- Liaising with colleagues and clients
- Professionalism
- Building rapport
- Complaints Handling
Timeline
Food Services Co-Ordinator
Tyndale Christian School
06.2023 - Current
Food Services Assistant
Tyndale Christian School
02.2020 - 05.2023
Branch Manager
HCF
04.2010 - 01.2015
Branch Manager
HCF
06.2008 - 03.2010
Assistant Manager
HCF
01.2006 - 05.2008
Customer Service Officer
HCF
07.2004 - 12.2005
Kitchen Hand
State Parliament House
01.2002 - 12.2002
Certificate IV - Frontline Management
TAFE
Higher School Certificate -
South Sydney High School
High School Certificate -
South Sydney High School
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