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Daniela Fausto
Registered Nurse
505/33 Dawes Avenue Castle Hill
Summary
Dynamic and results-driven professional with a proven track record at Prestious Solutions, excelling in customer relationship management and sales growth. Skilled in patient assessments and decision-making, I effectively resolved high-profile customer issues, enhancing satisfaction and loyalty. My expertise in diagnostic equipment and strong communication abilities have consistently driven business success.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customers Sales Manager
Prestious Solutions
10.2017 - Current
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Technical Support Executive
VXI Global
08.2013 - 08.2015
- Identified key technology defects to streamline problem resolution.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Followed up with the status of services and provided options to ensure customer satisfaction.
Customer Sales Representative
Convergys
07.2012 - 07.2013
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
General Ward Nurse
Caloocan City Medical Center
06.2008 - 06.2011
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Evaluated, implemented and designed tailored health care plans specific to patient needs and concerns.
- Maintained constant communication with physician and other members of care team.
- Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
- Recorded vital signs, monitored changes and communicated to physicians immediately.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Educated family members and caregivers on patient care instructions.
Education
Graduate Diploma - Management (Learning)
Alpha College of Australia
Level 5, 127 Liverpool Street, Sydney, NSW 200010-2025
Bachelor of Science - Nursing
National University
551 M. F. Jhocson St., Sampaloc Manila 03.2005 - 03.2007
Associate of Science - Nursing
Manila Central University
Philippines 03.2003 - 03.2005
Skills
- Patient Assessments
Decision-Making
Diagnostic equipment expertise
Monitoring patient progress
Software
Microsoft Excel
Certification
BCLS AED PROVIDER
Timeline
OCCUPATIONAL ENGLISH TEST- PASS
05-2023
BCLS AED PROVIDER
12-2022
Customers Sales Manager
Prestious Solutions
10.2017 - Current
Technical Support Executive
VXI Global
08.2013 - 08.2015
Customer Sales Representative
Convergys
07.2012 - 07.2013
General Ward Nurse
Caloocan City Medical Center
06.2008 - 06.2011
Bachelor of Science - Nursing
National University
03.2005 - 03.2007
Associate of Science - Nursing
Manila Central University
03.2003 - 03.2005
Graduate Diploma - Management (Learning)
Alpha College of Australia