Daniela Fekonja
Melbourne,VIC
Summary
Experienced and dedicated regulatory official with a history of working well under pressure and adapting to new situations and challenges, to best ensure an organization's compliance with legislative requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Director
Aged Care Quality And Safety Commission
11.2020 - Current
- Provide strategic direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and professionally and meet the expected standards of service quality and consistency.
- Make delegated decisions under the Commission Act and Rules based on a sound understanding and knowledge of relevant legislation
- Work constructively with key internal and external stakeholders and support staff to effectively manage operational priorities, in a rapidly changing environment.
- · Utilise the Commission’s risk management framework to identify, assess and respond to risk.
- Manage high volumes of work to achieve business priorities and key performance indicators.
- Be accountable for monitoring emerging issues, identifying the impact of these on the Group’s operational priorities and implementing agreed treatments
- Foster and support staff to motivate team members, build cooperation and optimise team performance.
- Actively support and demonstrate leadership across the Commission and the Group to contribute to achievement of the Commission’s strategic direction and corporate priorities.
- Foster and support staff wellbeing and contribute towards maintaining a positive culture.
Assistant Director
National Disability Insurance Agency
07.2019 - 11.2020
- Manage a geographically diverse team of Internal review delegates.
- Provide direction and technical advice on legislative and operational guidelines.
- Manage and develop relationships with internal and external stakeholders.
- Undertake quality and risk assessment and risk management activities for projects.
- Lead the analysis of program options to recommend solutions that enhance
- the delivery of internal review within service standards in order to provide better participant outcomes.
- Mentor and develop staff to enable quality outcomes and work standards are maintained and enhanced.
- Undertake personal development in leadership.
- Provide leadership amid a changing landscape and maintain a cohesive and resilient team.
- Manage and respond to external stakeholders in regards to complaints including providing ministerial and CEO briefings.
Supervisor Passports
Department Of Foreign Affairs And Trade
05.2019 - 07.2019
- Supervised and led a team, establishing work priorities, monitoring performance, providing regular feedback and identifying learning opportunities for team members.
- Manage the processing and issuing of Australian passports in accordance with the Australian Passports Act and departmental guidelines.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Director Trade and Customs
Department Of Home Affairs And Border Force
04.2018 - 05.2019
- Manage the delivery of account management services to program industry participants.
- Apply comprehensive work knowledge, precedent and established legislation, policy procedures and guidelines to situations involving complexity and sensitivity in regard to
program accreditation and validation. - Manage the assessment of potential industry members against program qualification criteria and accreditation requirements, requiring close liaison with internal and external stakeholders.
- Undertake quality and risk assessment and risk management activities for a number of projects or programs.
- Consult with broad range of stakeholders across the Australian Border Force, government and industry to inform the Home Affairs’ programs and initiatives.
- Maintain expert knowledge in relevant areas and provide advice and technical expertise to guide project and program activities.
- Work in close partnership with industry participants to monitor and assess self-regulation requirements, improve supply chain security and provide trade facilitation benefits.
- Support risk-based recommendations and prepare assessment documentation for submission to the delegate.
- Lead the analysis of program options to recommend solutions that enhance Australia’s framework for the movement of people and goods across the border.
- Take a leading role in developing processes, procedures and tools that support the implementation of trade and traveller policies that enhance security and trade facilitation
outcomes. - Evaluate costs, benefits, risks and opportunities associated with options to recommend suitable solutions.
- Manage and lead 3 teams, ensuring KPIs are met and that all work is accurately undertaken and is within legislative guidelines.
- Conduct complex internal reviews in relation to disputes in Trade and Customs compliance matters.
- Conduct high-level communication with internal and external stakeholders in regard to international trade matters.
- Respond to Ministerial queries and prepare briefings for Senate Estimates.
Supervisor
Australian Border Force Department Of Home Affairs
04.2013 - 04.2018
- Provide high-level accurate and specialised advice concerning trade and goods compliance activities especially in regard to Tariff Classification and Tariff Concession applicability.
- Lead a team providing trade advice on tariff and compliance matters, ensuring service standards are met and all work is undertaken according to APS values.
- Communicate with internal and external stakeholders in matters of trade compliance.
- Mentor and provide Tariff training to internal staff.
- Prepare complex briefing material for meetings at the World Customs Organization in Brussels.
- Interpret and apply legislation in relation to various Acts including but not limited to the Customs Act 1901 and the Customs Tariff Act 1995.
- Change Agent for the transition of the organisation during the merger with Immigration, which involved attending regular
high-level meetings and two-way communication information with staff. - Border Force - Sworn Officer.
Education
Certificate IV - Business And Commerce(Customs)
University of Canberra
Canberra, ACT03.1999
Advanced Certificate in Customs Procedures - Commerce
RMIT University
Melbourne, VIC03.1995
No Degree - Foreign Languages
Latrobe University
Melbourne, VIC10.1985
Skills
- Data Analysis
- Strategic Planning
- Risk Analysis
- Staff Development
- Regulatory Compliance
- Report Generation
- Change management
- Team leadership
- Problem solving
- Recruitment and hiring
- Interpersonal Relations
Accomplishments
Two time Australia Day Award winner (1995 and 2011) for exemplary work in implementing and managing projects.
Certification
First Aid Level 2
Languages
Italian
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Assistant Director
Aged Care Quality And Safety Commission
11.2020 - Current
Assistant Director
National Disability Insurance Agency
07.2019 - 11.2020
Supervisor Passports
Department Of Foreign Affairs And Trade
05.2019 - 07.2019
Assistant Director Trade and Customs
Department Of Home Affairs And Border Force
04.2018 - 05.2019
Supervisor
Australian Border Force Department Of Home Affairs
04.2013 - 04.2018
Certificate IV - Business And Commerce(Customs)
University of Canberra
Advanced Certificate in Customs Procedures - Commerce
RMIT University
No Degree - Foreign Languages
Latrobe University
First Aid Level 2
Similar Profiles
Robie RamasRobie Ramas
Contact Officer - APS4 at The Aged Care Quality And Safety CommissionContact Officer - APS4 at The Aged Care Quality And Safety Commission
Shani JonesShani Jones
APS5 Senior Customer Contact Officer at Aged Care Quality And Safety CommissionAPS5 Senior Customer Contact Officer at Aged Care Quality And Safety Commission
Alexis AndreuAlexis Andreu
Registration Officer – Provider Registration Regulatory Operations Division at NDIS Quality and Safeguards CommissionRegistration Officer – Provider Registration Regulatory Operations Division at NDIS Quality and Safeguards Commission