Daniela Kustec
Newport,Melbourne
Summary
Results-driven customer service professional with over 15 years of experience in retail, specializing in delivering exceptional customer experiences. Fluent in German, demonstrating strong communication skills to engage diverse clientele effectively.
Overview
23
23
years of professional experience
Work History
German Teacher for Prep Students
German Saturday School
Clifton Hill, Australia
06.2024 - Current
- Company overview: Community School
- Created instructional resources for an extensive 2.5-hour lesson that incorporates singing sessions, reading passages, vocabulary drills, and fun games.
- Provided feedback to parents regarding their child's academic performance in German class.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
Wholesale Account Assistant
Deckers Brands (UGG, Teva, Hoka)
London, UK
05.2016 - 08.2017
- Company overview: American Fashion and Shoe Brand.
- Created order books for over 150 wholesale customers and their salespeople.
- Processed orders via mail and on the phone, generating new sales over the phone.
- Interacted with credit control and the warehouse in order to ship orders on time.
- Developed good relationships with wholesale customers.
- Supported the sales team with information about their customers.
- Looking after key account customers (Engelhorn, Werdich, My Toys, Mirapodo).
- Attended trade shows, and liaised with customers and sales personnel.
- Enhanced customer expertise and product knowledge.
- Gained knowledge in Oracle, Hubsoft, BI, and Excel.
- Performed data entry and administrative duties as assigned.
- Conducted regular meetings with sales staff to review performance objectives.
- Prepared weekly reports outlining sales activity and progress towards goals.
- Developed promotional materials, such as brochures and catalogs, for marketing campaigns.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Maintained accurate records of orders and customer information.
Wholesale Account Assistant
FITFLOP
London, UK
09.2015 - 04.2016
- Company overview: UK Fashion Brand.
- All tasks as above with Deckers Brands.
- Responsible for the German B2B market.
- I visited and assisted at trade shows in Germany (ANWR).
Customer Care Specialist
ASOS
London, UK
09.2014 - 08.2015
- Company overview: UK Fashion Brand.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with inquiries about products and services via email.
- Provided timely responses to customer questions and complaints in a professional manner.
- Recommended potential products or services after analyzing customer needs.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Translated client documents between languages.
- Reviewed translations done by colleagues or third-party vendors for accuracy and consistency of style.
- Proofread, edited and revised translated documents.
Sales Assistant Beside Studies
MODEHAUS ZINSER
Reutlingen, Germany
05.2010 - 08.2014
- Company Overview: Fashion department store in Reutlingen, Germany.
- Driving and generating sales for men shirts in department store
- Improving knowledge of men's shirt fits and fabrics.
Internship and Thesis in E-commerce and Wholesale
HUGO BOSS
London, UK
08.2013 - 05.2014
- Company Overview: German Fashion Brand.
- Assisted the team in wholesale with showroom setup, and organized sample sales.
- Bachelor Thesis in E-Commerce: Analyzing and Optimizing the Wholesale Online Channel.
Sales Assistant and Cashier
ESPRIT De CORPs
Freiburg, Germany
08.2009 - 02.2010
- Company Overview: Fashion Brand, Germany.
- Driving and generating sales for men, women, accessories, and shoes.
- Managed cash register transactions accurately and efficiently.
- Accepted and completed cash, check and credit card payments.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
Sales Assistant and Cashier
MODEHAUS KAISER
Freiburg, Germany
09.2001 - 08.2009
- Company overview: Family-owned fashion department store, Germany.
- Apprenticeship in retail (three years), accredited by the German Chamber of Commerce.
- Learning about sales, customer service, textiles, fabrics, fitting, decoration, cashier, and upselling.
- Various internal trainings from brands like BRAX, TONI Dress, Hutner Training, and Betty Barclay.
- Preparing catwalk shows.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Handled returns and exchanges according to company policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
Education
BSc Engineering - Textile & Technology
Reutlingen University, University of Applied Sciences
Reutlingen, Germany07.2014
Internationale Touristikassistentin - Hospitality And Tourism Management
Angell Akademie Freiburg, Germany
Germany05-2009
Apprenticeship - Retail
Chamber of Commerce Germany
Freiburg, Germany07-2004
Skills
- Creative problem solving
- Excel
- Native German fluency
- Retail sales customer service
- Strong teamwork
- Positive and professional
- Assertiveness
Affiliations
- Mum of two whirlwinds
- Walking, swimming and baking
References
References and portfolio available upon request
Languages
German
Native/ Bilingual
English
Full Professional
French
Limited
Spanish
Limited
Italian
Elementary
Timeline
German Teacher for Prep Students
German Saturday School
06.2024 - Current
Wholesale Account Assistant
Deckers Brands (UGG, Teva, Hoka)
05.2016 - 08.2017
Wholesale Account Assistant
FITFLOP
09.2015 - 04.2016
Customer Care Specialist
ASOS
09.2014 - 08.2015
Internship and Thesis in E-commerce and Wholesale
HUGO BOSS
08.2013 - 05.2014
Sales Assistant Beside Studies
MODEHAUS ZINSER
05.2010 - 08.2014
Sales Assistant and Cashier
ESPRIT De CORPs
08.2009 - 02.2010
Sales Assistant and Cashier
MODEHAUS KAISER
09.2001 - 08.2009
BSc Engineering - Textile & Technology
Reutlingen University, University of Applied Sciences
Internationale Touristikassistentin - Hospitality And Tourism Management
Angell Akademie Freiburg, Germany
Apprenticeship - Retail
Chamber of Commerce Germany
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