Daniela Langford
Manor Lakes,VIC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR LOCAL AREA COORDINATOR
Brotherhood of St Laurence
01.2020 - Current
- Relevant recent experience in recruitment within BSL, and working closely with recruitment team and systems
- Relevant recent experience in Performance Management Framework and Processes, producing positive outcomes, working closely with Senior Manager and HR managing performance and staff support
- Complaints management, Incident management and development of new Incident reporting.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Co-hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews. Inclusive of: onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing work to drive operational excellence.
- Completed bi-weekly payroll for 8 employees.
ACTING SENIOR MANAGER
Brotherhood of St Laurence
03.2024 - 04.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Site management related task, inclusive of emergency management, rostering
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, partners and stakeholders to keep everyone on same page and working toward established business goals.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented and developed operational standards, policies and procedures.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Working closely with other Senior Managers, collaboration to support teams
- Supporting Senior LACs; including de-briefing, coaching
- Leveraged data and analytics to make informed decisions and drive business improvements.
ACTING SENIOR MANAGER
Brotherhood of St Laurence
04.2023 - 05.2023
ACTING SENIOR LOCAL AREA COORDINATOR
Brotherhood of St Laurence
04.2019 - 10.2019
LOCAL AREA COORDINATOR
Brotherhood of St Laurence
11.2018 - 01.2020
BUSINESS TRAINER
AOI INSTITUTE
09.2016 - 11.2018
MEDIA MANAGER
MELBOURNE ICE
02.2016 - 02.2017
Education
BA OF LAWS -
UNIVERSITY OF NEW ENGLAND, AUSTRALIA
New South WalesBachelor of Science -
ANGLO - AMERICAN UNIVERSITY,
Prague 01.2010
A-LEVELS -
THE RED MAIDS SCHOOL, BRISTOL, UNITED KINGDOM
01.2006
IGCSE -
BRITISH INTERNATIONAL SCHOOL, BRATISLAVA, SLOVAKIA
01.2004
Skills
- People Management Experience
- Conflict Resolution
- Strategic Planning
- Performance Management
- Staff Training and Development
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
- Process Automation
- Customer Retention
- Process Improvements
- Emotional Intelligence
- Interpersonal Skills
- Workforce Management
- Budget Control
Additional Information
- Member of NDIS Quality Committee
- Member of Emergency Plan Committee in Werribee
- Member of Opportunity Wyndham Committee
- Melbourne Ice Hockey Committee
Certification
CERTIFICATE IV IN INFORMATION TECHNOLOGY
DIPLOMA OF INFORMATION TECHNOLOGY
ADVANCED DIPLOMA OF INFORMATION TECHNOLOGY
CERTIFICATE IV IN BUSINESS
DIPLOMA OF BUSINESS
ADVANCE DIPLOMA OF LEADERSHIP AND MANAGEMENT
APPLIED SUICIDE INTERVENTION SKILLS TRAINING (ASIST) FIRST AID
EMERGENCY WARDEN TRAINING
Languages
English
Native or Bilingual
Slovak
Native or Bilingual
Czech
Native or Bilingual
Hungarian
Professional Working
Russian
Limited Working
Italian
Limited Working
References
AVAILABLE UPON REQUEST
Timeline
ACTING SENIOR MANAGER
Brotherhood of St Laurence
03.2024 - 04.2024
ACTING SENIOR MANAGER
Brotherhood of St Laurence
04.2023 - 05.2023
SENIOR LOCAL AREA COORDINATOR
Brotherhood of St Laurence
01.2020 - Current
ACTING SENIOR LOCAL AREA COORDINATOR
Brotherhood of St Laurence
04.2019 - 10.2019
LOCAL AREA COORDINATOR
Brotherhood of St Laurence
11.2018 - 01.2020
BUSINESS TRAINER
AOI INSTITUTE
09.2016 - 11.2018
MEDIA MANAGER
MELBOURNE ICE
02.2016 - 02.2017
BA OF LAWS -
UNIVERSITY OF NEW ENGLAND, AUSTRALIA
Bachelor of Science -
ANGLO - AMERICAN UNIVERSITY,
A-LEVELS -
THE RED MAIDS SCHOOL, BRISTOL, UNITED KINGDOM
IGCSE -
BRITISH INTERNATIONAL SCHOOL, BRATISLAVA, SLOVAKIA
CERTIFICATE IV IN INFORMATION TECHNOLOGY
DIPLOMA OF INFORMATION TECHNOLOGY
ADVANCED DIPLOMA OF INFORMATION TECHNOLOGY
CERTIFICATE IV IN BUSINESS
DIPLOMA OF BUSINESS
ADVANCE DIPLOMA OF LEADERSHIP AND MANAGEMENT
APPLIED SUICIDE INTERVENTION SKILLS TRAINING (ASIST) FIRST AID
EMERGENCY WARDEN TRAINING
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