DANIELA LEIVA

•Coordinated documented accurately to achieve correct billing.

•Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls, emails and chats promptly to avoid on-hold wait times.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests for products, services, and company information.
• Managed daily data entry and kept clerical information accurate and up-to-date.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.