Daniela Manansala
Cavite City, Philippines,Cavite
Summary
Knowledgeable and passionate customer service professional with an ambition to establish versatile culinary skillset. Receptive learner with growth mindset and tenacity to expand and build culinary skills.
Overview
4
4
years of professional experience
Work History
Front Desk Representative
Diamond Hotel,Rainbow & CindyKelly Hotels
03.2023 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Stored guest valuables in safe and individual boxes for security.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Sales Representative
JustGo Travel And Tours
06.2022 - 08.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Collaborated with cross-functional teams to identify and address customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Financial Adviser
SunLife Insurance
03.2019 - 05.2021
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Service Crew
Subi Monte Cafe
01.2019 - 01.2020
- Worked well in a team setting.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Kept kitchen up to code for health and safety inspections.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Prepared food items according to recipe to drive quality and consistency.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Prepared meals with special accommodations for those with allergies.
- Cleaned and sanitized work areas, utensils and equipment.
- Followed company recipes and production standards to satisfy customers.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Communicated with management on food inventory stock to request order placement.
Education
Bachelor of Science - Tourism Management
St Dominic College of Asia
Bacoor Cavite, Philippines 07.2023
High School Diploma -
San Sebastian College Recoletos De Cavite
Cavite, Philippines04.2019
High School Diploma -
Cavite National High School
Cavite City Philippines03.2017
Skills
- Restaurant Operation
- Food and Beverage
- Safety and Sanitation Standards
- Dessert Preparation
- Customer Service Best Practices
- Credit Card Transaction Processing
- Food Portioning and Packaging
- Hospitality Management
- Safe Handling Standards
- Prepare Ingredients
- Salad Bar and Buffet Maintenance
- Meal Distribution
- Cash Register Operations
Timeline
Front Desk Representative
Diamond Hotel,Rainbow & CindyKelly Hotels
03.2023 - 06.2023
Sales Representative
JustGo Travel And Tours
06.2022 - 08.2022
Financial Adviser
SunLife Insurance
03.2019 - 05.2021
Service Crew
Subi Monte Cafe
01.2019 - 01.2020
Bachelor of Science - Tourism Management
St Dominic College of Asia
High School Diploma -
San Sebastian College Recoletos De Cavite
High School Diploma -
Cavite National High School
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