Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniela Mitchell

Sunbury ,Vic

Summary

Big Heart- Hard working, professional experience in sales. High customer service, motivated individual with experience in driving sales growth, building client relationships, and developing innovative business strategies.

Proven track record of success in increasing and growing customer loyalty.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Business Development Manager

Energy Makeovers
02.2020 - Current
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Worked closely with the sales team on understanding customer requirements, promoting products, and delivering sales support.
  • Engaged in cold-calling activities for lead-generation purposes.
  • Managed client relationships, providing exceptional customer service to ensure satisfaction and retention.
  • Conducted site visits and sales meetings with clients.
  • Fostered long-term business relationships through meetings and follow-ups.
  • Participated in networking events to build relationships with potential customers.

Sales Manger

TalkBiz
05.2011 - 10.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations.
  • Conducted regular training sessions with sales team managers to ensure effective sales techniques were used.

Cafe Owner

Cucina Mia
03.2011 - 08.2019
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating the business.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Created a weekly menu featuring seasonal ingredients for the cafe's rotating menu items.
  • Built relationships with local businesses to promote cross-marketing initiatives
  • Managed stock and supply levels for cafe operations.
  • Successfully managed day-to-day operations of a busy cafe, including staff scheduling, customer service, and inventory management.
  • Maintained up-to-date records of business transactions using accounting software such as xero.

Hosptality Worker

Carlton United Brewery
04.1997 - 07.2000
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Trained new staff members on proper customer service and hospitality policies.
  • Observed established health and safety regulations to safeguard teams and guests.
  • Assisted in setting up banquet tables and chairs for seamless events.
  • Assisted in setting up and breaking down banquet events.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • T.A.B Cashier, Gaming and attendant

Education

High School Diploma -

Templestowe College
Templestowe Lower, VIC
11.1997

Skills

  • Event Planning
  • Business planning
  • Staff Management
  • Sales Expertise
  • Clint Relationship- Building
  • Sales Leadership
  • Client base retention
  • Product and Sales Service

Certification


  • Certificate THHADG03A provide responsible gaming services
  • Certificate of Responsible Service of Alcohol
  • Certificate III in Hospitality )Food and Beverage Stream)
  • Certificate in Gaming, T.A.B and Keno operations
  • Sydney Olympics Team 2000 Certificate

Timeline

Business Development Manager

Energy Makeovers
02.2020 - Current

Sales Manger

TalkBiz
05.2011 - 10.2019

Cafe Owner

Cucina Mia
03.2011 - 08.2019

Hosptality Worker

Carlton United Brewery
04.1997 - 07.2000

High School Diploma -

Templestowe College

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Daniela Mitchell