Daniela Mogollon
ELSTERNWICK,VIC
Summary
Sales Consultant with a strong background in customer service and sales. Proven track record of boosting sales through relationship-building and attentive support. Highly organized and detail-oriented, committed to fostering long-term client partnerships.
Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Adriatic Furniture Imports
, VICTORIA
02.2022 - Current
- Produced daily sales activity reports for management assessment.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Ensured superior customer satisfaction through effective post-sales support.
- Generated sales documentation, completed agreements and maintained records.
- Negotiated deals and handled complaints or objections.
- Reset store displays for special events and seasonal merchandise changes.
- Created customized quotes for potential customers based on their requirements.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collected deposits or payments and arranged for billing.
Restaurant Supervisor
Mount Erica Hotel
Melbourne, VIC
01.2020 - 02.2022
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Greeted customers and answered questions about menu items.
- Demonstrated excellent communication skills while interacting with customers.
- Processed customer payments accurately and efficiently.
- Implemented strategies to improve service efficiency and guest satisfaction.
Business Development Manager
ASAP Recruitment Centre
Melbourne, VIC
11.2018 - 02.2020
- Cultivated a culture of innovation and continuous improvement within the business development team.
- Coordinated with marketing team to develop promotional materials and campaigns.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Identified potential clients, built relationships, and negotiated contracts.
- Developed and implemented strategies to increase sales and market share.
Education
Certificate IV in Marketing And Communication.
Lonsdale Institute
Melbourne, VIC07-2020
General English (Advanced)
Discover English
Melbourne, VIC09-2019
Skills
- Product and service sales
- Sales strategies
- Industry partnership development
- Exceeds sales goals
- Contract negotiation and closing tactics
- Sales analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Consultant
Adriatic Furniture Imports
02.2022 - Current
Restaurant Supervisor
Mount Erica Hotel
01.2020 - 02.2022
Business Development Manager
ASAP Recruitment Centre
11.2018 - 02.2020
Certificate IV in Marketing And Communication.
Lonsdale Institute
General English (Advanced)
Discover English
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