Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Mota

Sydney

Summary

Dynamic professional with a proven track record at Concentrix, excelling in sales strategy development and team leadership. Recognized for enhancing operational efficiency and delivering exceptional customer service. Skilled in problem-solving and time management, mentoring junior staff to achieve peak performance whilst providing floor and technical support.

Overview

4
4
years of professional experience

Work History

Barista & Sales Associate

Manteigaria- Fábrica De Pastéis De Nata
08.2024 - 01.2025


  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Senior Sales Advisor

Concentrix
03.2023 - 08.2024
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Developed a comprehensive understanding of competitor products, enabling strategic positioning of company offerings.
  • Mentored junior sales advisors, providing guidance on best practices for achieving success in the role.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Supervisor of Operations

Milkrun
11.2021 - 11.2022
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.

Staff Coordinator & Crew Member

Saras Cleaning and Lawnmowing Co.
12.2020 - 11.2021
  • Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
  • Gathered and organized materials to support operations.
  • Delegated tasks to administrative support staff to organize and improve efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Education

Responsible Supply of Alcohol Training -

TAFE NSW
01-2023

Certificate in Workforce Essentials - Policing

Charles Sturt University
01-2021

High School Diploma -

Tempe High School
01-2020

Skills

  • Time management
  • Attention to detail
  • Problem-solving
  • Team leadership
  • Exceptional customer service
  • Decision-making

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Barista & Sales Associate

Manteigaria- Fábrica De Pastéis De Nata
08.2024 - 01.2025

Senior Sales Advisor

Concentrix
03.2023 - 08.2024

Supervisor of Operations

Milkrun
11.2021 - 11.2022

Staff Coordinator & Crew Member

Saras Cleaning and Lawnmowing Co.
12.2020 - 11.2021

Responsible Supply of Alcohol Training -

TAFE NSW

Certificate in Workforce Essentials - Policing

Charles Sturt University

High School Diploma -

Tempe High School

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Daniela Mota