Daniela Mota
Sydney
Summary
Dynamic professional with a proven track record at Concentrix, excelling in sales strategy development and team leadership. Recognized for enhancing operational efficiency and delivering exceptional customer service. Skilled in problem-solving and time management, mentoring junior staff to achieve peak performance whilst providing floor and technical support.
Overview
4
4
years of professional experience
Work History
Barista & Sales Associate
Manteigaria- Fábrica De Pastéis De Nata
08.2024 - 01.2025
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Senior Sales Advisor
Concentrix
03.2023 - 08.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed a comprehensive understanding of competitor products, enabling strategic positioning of company offerings.
- Mentored junior sales advisors, providing guidance on best practices for achieving success in the role.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Supervisor of Operations
Milkrun
11.2021 - 11.2022
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Staff Coordinator & Crew Member
Saras Cleaning and Lawnmowing Co.
12.2020 - 11.2021
- Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
- Gathered and organized materials to support operations.
- Delegated tasks to administrative support staff to organize and improve efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Responsible Supply of Alcohol Training -
TAFE NSW
01-2023
Certificate in Workforce Essentials - Policing
Charles Sturt University
01-2021
High School Diploma -
Tempe High School
01-2020
Skills
- Time management
- Attention to detail
- Problem-solving
- Team leadership
- Exceptional customer service
- Decision-making
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Barista & Sales Associate
Manteigaria- Fábrica De Pastéis De Nata
08.2024 - 01.2025
Senior Sales Advisor
Concentrix
03.2023 - 08.2024
Supervisor of Operations
Milkrun
11.2021 - 11.2022
Staff Coordinator & Crew Member
Saras Cleaning and Lawnmowing Co.
12.2020 - 11.2021
Responsible Supply of Alcohol Training -
TAFE NSW
Certificate in Workforce Essentials - Policing
Charles Sturt University
High School Diploma -
Tempe High School
Similar Profiles
Juan Bosco Mastretta LarracillaJuan Bosco Mastretta Larracilla
Practicante En El Área De Combustión at San Juan Fábrica de VidrioPracticante En El Área De Combustión at San Juan Fábrica de Vidrio
Yolanda Soto PanetoYolanda Soto Paneto
Operadora De Maquinaria at Fábrica De Marketing HospitalarioOperadora De Maquinaria at Fábrica De Marketing Hospitalario
PAULO FRANCISCO CHIMPOLOPAULO FRANCISCO CHIMPOLO
Production Coordinator at NOVEDUCA, SA - FÁBRICA DE MATERIAIS ESCOLARESProduction Coordinator at NOVEDUCA, SA - FÁBRICA DE MATERIAIS ESCOLARES