Daniela Pinto Pereira

Dedicated and outcomes-driven Community and Stakeholder Engagement Advisor with four years of experience supporting major government and infrastructure projects across New South Wales. With a background in customer service, construction, and community engagement, brings a warm, empathetic approach to stakeholder relations, ensuring communication is clear, inclusive, and aligned with community needs. Played a key role in delivering successful community engagement strategies for projects under Transport for NSW and Sydney Metro. Skilled in managing sensitive inquiries, organizing alternative accommodation and support packages, leading sustainability initiatives, and using Consultation Manager to ensure transparency and accountability. Previous experience in customer service and banking has strengthened interpersonal and problem-solving skills, which complement stakeholder engagement work. Thrives in fast-paced environments, highly collaborative, and consistently builds trust with stakeholders through respectful, proactive, and solution-focused communication.

As Community Liaison

• Led stakeholder engagement for multiple major infrastructure upgrades including train stations, car parks, and roadworks, helping address community concerns early and significantly reducing complaints.
• Coordinated public information sessions and pop-up events that improved community awareness and understanding of Sydney Metro construction impacts.
• Developed tailored communication strategies for diverse community groups, resulting in stronger engagement from residents with varied cultural and language backgrounds.
• Managed proactive communications during periods of high disruption (such as weekend rail closures), ensuring timely delivery of updates and avoiding negative media attention.
• Responded to hundreds of stakeholder enquiries with a consistently fast resolution time, exceeding project expectations.
• Worked closely with engineers and construction teams to adjust project schedules in response to community feedback, helping to avoid disruption to schools, businesses, and local events.

As Customer Service Representative

• Provided consistent, high-quality support across phone, email, and in-person channels.
• Resolved customer issues promptly, often on first contact.
• Recognised for professionalism and a calm, solution-focused approach.
• Supported training of new staff on systems and service standards.
• Maintained accuracy handling sensitive customer information.
• Escalated complex issues appropriately to ensure timely resolution.