Daniela Puentes Duran
Drummoyne,New South Wales
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Support Worker
My Guardian
04.2021 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Kept clients engaged in social networks and communities for personal health and growth.
Private Nanny
Family
05.2021 - 04.2023
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Logistics Assistant
SGS Colombia
04.2019 - 06.2019
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Generated, distributed and filed copies of all billing paperwork.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Manage and plan the activities of the Executives for the insurance company ARL Positiva.
- Complying with the processes established for the physical and virtual documentary part.
- Giving support to the travel area ensuring compliance with the established times for advance payments and legalizations in the trips of the integral service executives.
Bank Teller Intern
Alianza Fiduciaria
11.2018 - 04.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Participated in regular training sessions to stay updated on banking regulations, product offerings, and customer service best practices.
- Continuously honed skills in various banking software programs used for teller transactions, ensuring accuracy and efficiency at all times.
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
Industrial Engineer
Colmena Seguros
02.2017 - 10.2017
- Collaborated with cross-functional teams to develop innovative solutions for complex engineering challenges.
- Applied value stream mapping techniques to assess current state processes and develop future state plans aligning with organizational objectives.
- Partnered closely with Quality Assurance team members to ensure maintenance of high-quality deliverables throughout project lifecycles.
- Aligned production operations to meet higher standards and maximize returns.
Bank Teller
Bancolombia
02.2016 - 04.2017
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
No Degree - Diploma of Social Media Marketing
International House
Sydney 04.2023
No Degree - Certificate IV in Marketing And Communication
International House
Sydney 01.2021
No Degree - Certificate IV in Project Management
International House
Sydney, Australia11.2020
Bachelor of Industrial Engineering - Industrial Engineering
Universidad Cooperativa De Colombia
Colombia12.2017
No Degree - Integrated Management Systems
Universidad Cooperativa De Colombia
Colombia 09.2017
Skills
- Health and safety awareness
- Daily living support
- Daily living assistance
- Banking Software Proficiency
- Listening and Comprehension
- Cash handling expertise
- Cash Drawer Balancing
- Teller Support
- Interpersonal relationship building
- Customer Service
- Data Entry
- Problem-solving abilities
- Microsoft Excel
- Microsoft Outlook
- Inventory management procedures
- Office Administration
- Documentation And Reporting
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Private Nanny
Family
05.2021 - 04.2023
Support Worker
My Guardian
04.2021 - 04.2024
Logistics Assistant
SGS Colombia
04.2019 - 06.2019
Bank Teller Intern
Alianza Fiduciaria
11.2018 - 04.2019
Industrial Engineer
Colmena Seguros
02.2017 - 10.2017
Bank Teller
Bancolombia
02.2016 - 04.2017
No Degree - Diploma of Social Media Marketing
International House
No Degree - Certificate IV in Marketing And Communication
International House
No Degree - Certificate IV in Project Management
International House
Bachelor of Industrial Engineering - Industrial Engineering
Universidad Cooperativa De Colombia
No Degree - Integrated Management Systems
Universidad Cooperativa De Colombia
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