Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniela Soares

Perth,Australia

Summary

Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Friendly Bartender with exceptional communication and people skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Director of First Impressions

LJ Hooker
07.2023 - Current
  • Processed incoming payments from tenants in a timely manner.
  • Analyzed market trends to determine appropriate rent amounts for vacant units.
  • Provided support for the leasing team during peak times such as move-ins and move-outs.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Provided assistance with general inquiries from customers, clients, and other stakeholders.
  • Managed incoming calls, routed to appropriate personnel or departments.
  • Scheduled meetings and appointments for staff members.
  • Maintained confidentiality of sensitive information regarding the company's operations.
  • Processed mail and packages received at the front desk.
  • Assisted with special projects as needed by upper management.
  • Provided support in coordinating events such as conferences, meetings or seminars.
  • Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
  • Conducted regular inspections of properties to identify any potential maintenance or repair issues.
  • Coordinated with contractors to ensure timely completion of repairs or renovations.
  • Updated tenant records and maintained accurate files for all tenants.
  • Compiled detailed reports on property conditions, occupancy rates and financial performance.

Bartender

Old Habits Neighbour Bar
09.2023 - Current
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to th menu.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

EARLY CHILDHOOD EDUCATOR

Treasured Tots Fremantle
06.2022 - 06.2023
  • Highly experienced professional with a proven record of providing quality education in varied classrooms, daycare, and home-based settings
  • Developed and implemented innovative approaches to teaching and learning, helping children develop and grow
  • Passionate about creating a stimulating and nurturing environment for pupils to learn and explore
  • Proven ability to create stimulating childcare settings, utilizing creative methods to nurture and engage pupils
  • Skilled in developing individualized learning plans and providing a safe classroom environment
  • Adapt in collaborating with other educators and parents to develop positive relationships to support physical, social, and emotional development.

EDUCATIONAL ASSISTANT SPECIAL NEEDS WORK PLACEMENT

South Metropolitan Tafe Rockingham
  • Supervised extracurricular activities such as field trips, sports teams, or clubs
  • Enforced school policies consistently while maintaining a respectful atmosphere among all stakeholders involved
  • Implemented behavior management strategies to ensure a safe learning environment for all students
  • Encouraged students to develop problem-solving skills by providing guidance on task completion and facilitating group discussions
  • Facilitated the development of social skills through positive interactions with peers and staff members
  • Conducted small group sessions with struggling learners to provide additional support
  • Created an engaging learning environment through the use of interactive teaching techniques
  • Supported students in completing assigned tasks within specified time frames
  • Collaborated with other educational professionals to plan and implement individualized student programs
  • Provided feedback to help students understand material covered in class or reinforce concepts learned
  • Utilized strong communication skills when interacting with parents, teachers, and administrators regarding student progress and concerns
  • Assisted teachers in developing lesson plans for special education classes
  • Adapted instruction methods based on individual needs while still meeting curriculum objectives
  • Provided effective and efficient assistance to students in need of academic support, ensuring their successful completion of coursework
  • Demonstrated knowledge of common core standards while providing instruction
  • Developed individualized instruction plans based on each student's specific needs and abilities
  • Monitored student performance during class activities to ensure that they are engaged in productive tasks
  • Organized instructional materials and resources for classroom activities.

PRIVATE NANNY

Baby Bliss Nanny Agency
02.2022 - 06.2022
  • Implemented art projects into daily routines to foster creativity among students
  • Met with parents and guardians to discuss children's progress and needs
  • Utilized effective communication techniques with parents to build strong relationships
  • Logged individual child's progress in progress tracker
  • Facilitated positive interactions between peers and monitored playtime activities to ensure safety of all children
  • Supported the implementation of individual education plans for special needs students
  • Engaged parents in meaningful conversations on their child's academic performance and behavior
  • Identified children showing signs of emotional, developmental, or health-related problems, communicating concerns to parents
  • Maintained classroom discipline by utilizing positive reinforcement strategies such as praise or rewards.

RECEPTIONIST

Goodall & Co Accounts
10.2021 - 02.2022
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Provided typing, word processing, and clerical support and assisted with special projects
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Answered questions about organization and provided callers with address, directions, and other information
  • Developed effective working relationships with clients to ensure satisfaction with services provided
  • Assisted with administrative tasks such as filing documents, copying materials
  • Maintained various office or program records using secure filing system
  • Transmitted information and documents to customers via computer and mail
  • Maintained office and faculty supplies to keep optimum stock on hand
  • Maintained confidentiality of sensitive information obtained through job duties
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Scheduled conference rooms for meetings and special events as needed
  • Verified identification credentials upon entry into building premises
  • Answered phones professionally in accordance with organizational protocols
  • Handled cash and credit card payments with accuracy
  • Followed scheduling guidelines to maximize efficiency when booking meetings or external events
  • Managed daily calendar appointments for staff members.

CREW MEMBER AND CAFÉ STAFF

McDonalds Harrisdale
05.2019 - 10.2022
  • Followed all safety and security procedures to reduce risks
  • Placed orders into POS systems and handled cash and credit transactions
  • Handled customer complaints in a professional and courteous manner
  • Assisted in unloading stock from delivery trucks and stocking shelves accordingly
  • Organized storage areas for maximum efficiency of inventory control systems
  • Strictly adhered to all sanitization protocols to maintain a safe environment for staff and customers alike
  • Cross-trained in multiple positions within the store as needed
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
  • Provided customer feedback to management
  • Prepared food items following established recipes and safety guidelines
  • Trained new employees regarding company policies and food preparation procedures
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Restocked shelves with merchandise throughout shift
  • Processed customer refunds and exchanges
  • Addressed customer complaints by remaking dishes and administering refunds
  • Followed health department regulations for handling food products properly
  • Completed correct opening and closing procedures in the McCafé
  • Prepared café beverages and food following the established procedures
  • Cleaned coffee machines and milk jugs following the correct parodical.

WAITRESS

Casa Del Amici
08.2020 - 01.2021
  • Greeted and escorted guests to tables, fostering warm welcome
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
  • Partnered with hostesses and other FOH staff to foster seamless dining service during peak periods
  • Presented menu and provided information about ingredients, reducing potential food allergies
  • Continuously monitored tables for any additional requests or assistance needed by guests
  • Restocked condiments, silverware, napkins throughout the shift as needed for optimal guest satisfaction
  • Engaged in suggestive selling techniques when taking orders from guests
  • Managed multiple tasks simultaneously while maintaining high quality standards of service
  • Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
  • Obtained food and drink orders using standard order pad or memorization
  • Prepared tables for guests by setting out linens and silverware
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
  • Performed opening and closing duties such as setting up, breaking down workstations, restocking supplies
  • Trained new employees on restaurant policies
  • Demonstrated excellent customer service skills while working in a fast-paced environment.

Education

HIGH SCHOOL DIPLOMA -

Canning Vale College

Certificate II in Sport Coaching -

Canning Vale Collage

Cert III in Business (Legal Study)

North Metropolitan TAFE
Perth, WA

Cert IV Education Support

South Metropolitan TAFE
Rockingham, WA

Responsible Service of Alcohol

Clear To Work

Skills

  • Performance Improvement
  • Maintenance Scheduling
  • Customer Service-Focused
  • New Hire Training
  • Hospitality and Accommodation
  • Opening and Closing Coordination
  • Team Collaboration
  • Work Planning and Prioritisation
  • Food Service
  • Beverage Preparation
  • Handling Difficult Customers
  • Highly Reliable
  • Hospitality Service Expertise

Certification

  • Certificate II in Sport Coaching
  • Certificate IV in Education Support
  • RSA

Timeline

Bartender

Old Habits Neighbour Bar
09.2023 - Current

Director of First Impressions

LJ Hooker
07.2023 - Current

EARLY CHILDHOOD EDUCATOR

Treasured Tots Fremantle
06.2022 - 06.2023

PRIVATE NANNY

Baby Bliss Nanny Agency
02.2022 - 06.2022

RECEPTIONIST

Goodall & Co Accounts
10.2021 - 02.2022

WAITRESS

Casa Del Amici
08.2020 - 01.2021

CREW MEMBER AND CAFÉ STAFF

McDonalds Harrisdale
05.2019 - 10.2022

EDUCATIONAL ASSISTANT SPECIAL NEEDS WORK PLACEMENT

South Metropolitan Tafe Rockingham

HIGH SCHOOL DIPLOMA -

Canning Vale College

Certificate II in Sport Coaching -

Canning Vale Collage

Cert III in Business (Legal Study)

North Metropolitan TAFE

Cert IV Education Support

South Metropolitan TAFE

Responsible Service of Alcohol

Clear To Work

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Daniela Soares