Daniela Torretta

Export Client Service Officer responsible for overseeing a substantial number of export shipments:

• Established and maintained a high level of customer service with all international customers by ensuring all export logistics moves are promptly actioned in a timely and efficient manner.
• Facilitated, coordinated, and overseeing all aspects of client's freight and transport requirements ‘end to end'.
• Liaised with internal departments, transport providers, overseas offices, and agents.
• Build, maintained & managed strong professional relationships with all stakeholders.
• Ensured inventory levels are sufficient for current and upcoming export sales orders.
• Generating all necessary export documentation required including packing instructions, Bills of Lading, Certificates of Origin, Organic Goods Certificates etc were done accurately and timely.
• Quoting export freight rates to customers.
• Processing Export Bookings.

Acting as first point of contact handling approximately 30 incoming calls and or emails per day from customers regarding product inquiries, status of their orders and returns, complaints and feedback.

Same as per below role.

Acting as first point of contact handling approximately 30 incoming calls and or emails per day from customers regarding product inquiries, status of their orders and returns, complaints and feedback:

• Acted as first point of contact handling approximately 30 incoming calls, emails and social media interactions per day from customers regarding product inquiries, status of their orders and returns, complaints and feedback.
• Provided excellent customer service by understanding customer's needs, resolving and escalating issues promptly, and ensuring customer satisfaction.
• Identified opportunities to improve customer service processes and procedures.
• Processed key sales orders received via email, online, or by telephone in a timely and accurate manner.
• Maintained high level of product knowledge to provide accurate information and support to customers.
• Streamlined service and warehousing processes, resulting in optimised operations within 3 months.
• Guided customers in selecting the most suitable products for their needs, resulting in a 25% uplift in customer satisfaction rates.
• Resolved tricky customer complaints with tact and diplomacy, using an empathetic and solutions-oriented approach.

A multi-faceted role (working from home), helping two ambitious executives grow a globally renowned health food company. Instrumental in maximising executive impact with meticulous coordination of projects, email management, administrative duties, scheduling, and travel bookings:

• Saved both executives 30 hours per week with time-consuming tasks including scheduling, negotiating appointments and meetings, managing emails and phone calls.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Enhanced productivity by organizing travel arrangements and coordinating accommodation for executives and reduced travel costs by 20% per year by partnering with local travel agency.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Implemented and maintained effective administrative systems and processes whilst making additional recommendations for improving efficiency.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Served as liaison between departments to facilitate effective communication throughout the company.
• Developed and maintained automated alert systems for important deadlines.
• Coordinated business continuity operation by sourcing temporary leasing space and organising remote working options for over 20 employees.
• Spearheaded design and coordination of three commercial kitchens for new innovation hub, overcoming complex construction challenges in 4-months.
• Assisted with special projects such as events, client gifting and other duties as assigned.
• Aided with recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Facilitated training and onboarding for incoming office staff.

A virtual advisory role, guiding Australians to find the best aged care for their loved ones Instrumental in empowering people to make well informed decisions by listening with empathy and simplifying industry jargon:

• Provided exceptional phone-based service to an average of 10 people daily, offering thoughtful solutions through research, advocacy, and support.
• Supported individuals and families find the right aged care option through the Care 360 Reporting system delivering a comprehensive, independent, and personalized Quality of Care Report.
• Strengthened partnerships with aged care industry stakeholders, contributing to growth in providers joining Care360 database.
• Facilitated an engaging 45-minute webinar, simplifying aged care options for older Australians and their families.
• Supported an elderly lady to find her forever home by recommending suitable facilities and coordinating the sale of her property.
• Knowledgeable about a wide range of aged care resources and local services.
• Maintaining and checking My Aged Care website for current notices of non-compliance or current sanctions served upon aged care homes not meeting the proper care required by Australian law.
• Assisted with the recruitment of casual staff in accordance with ad hoc projects or tasks and supervising their performance.

Recruited to support property developer get more organised, reduce stress, and reclaim time Instrumental in anticipating and responding to executive needs with lightning fast precision and providing a unique and valuable support experience:

• Transformed mundane administrative tasks into creative and efficient systems, resulting in 50% reduction in executive workload. Including diary management and travel arrangements.
• Assisted and represented owner in legal matters, with the same tenacity and passion as Erin Brockovich.
• I was appointed Company Director of the construction company for 18 months as business underwent major transformation.
• Optimised business performance by proactively driving solutions, navigating change, and eliminating obstacles to owner's success.
• Crafted comprehensive reports and correspondence, enabling key stakeholders to gain in-depth understanding of project developments.