Daniela Castaneda Mora
Parkville,VIC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Receptionist
Tartufo Restaurant
07.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Restaurant Manager
Guzman Y Gomez
02.2018 - 07.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Front of House Cashier
Summa House
11.2020 - 02.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured accurate cash handling for smooth operations, balancing registers at the end of each shift.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for guests.
- Assisted in training new hires on front-of-house procedures and company policies, fostering a supportive team environment.
Education
Bachelor of Science - Criminology & Criminal Justice
Griffith University
Brisbane, QLD12.2022
Skills
- Technical Support
- Office Management
- Clerical Support
- Data Entry
- File Management
- Scheduling
- Database Administration
- Meeting Preparation
- Time Management
- Verbal and written communication
- Customer and client relations
- Customer/Client relations
References
Upon Request
Timeline
Receptionist
Tartufo Restaurant
07.2022 - 12.2023
Front of House Cashier
Summa House
11.2020 - 02.2022
Restaurant Manager
Guzman Y Gomez
02.2018 - 07.2022
Bachelor of Science - Criminology & Criminal Justice
Griffith University
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