Daniela (Danny) Bacigalupo

Provided excellent customer service to Sky Customers across the UK.
Gained in depth knowledge of Sky Products, and utilised this to increase sales, by advising customers as to which Broadband, Mobile or TV packages would suit their individual needs.

Organised new Broadband installations for customers and Interacted with other Sky departments.
Resolved customer complaints and answered questions in a professional manner, to ensure customers still have a positive experience.

Worked part-time. Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
Thoroughly handled the POS system, transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
Worked as a team towards sales targets, replenishing merchandise, and maintaining a clean and organised inventory and shop floor at all times.
Completing visual merchandising in line with business standards, both alone and as a team.
Actively staying informed about the latest sale offerings and loyalty programs, and passing on this information to customers

Supported and worked among a visual merchandising team.

Worked towards sales and profit goals daily.
Curated displays of rotating seasonal clothing and accessories.
Helped to train new members to the visual merchandising team.

Supported other teams priorities during peak hours by guiding customers through the process of finding their ideal styles in both the fitting room and personal shopping sections.

Assisted and recommended products to customers by utilising my passion for reading.

Carried out customer transaction using the POS system, including exchanges, returns, refunds and customer orders.

Carrying out cleaning of the shop floor after closing hours.
Ensuring accurate inventory counts by counting stock, identifying and correcting any discrepancies.

• Greeted customers, promoted specials and took orders and executed sandwich-making
• Met extensive cleaning and health and safety regimes.
• Opened up the store and prepared for trade.