Daniela Francisca Pavez Morales
5 / 242 244 Georges River Road, Croydon Park,NSW
Summary
Organized and committed person. Professional experience in teams achievements and competent in working under pressure and adapting to constant changes for the achievement of company goals.
I'm interested to be part of a business with purpose that allows to contribute to the team's achieves, learn and achieve personal and professional goals. I want to apply all my learnings to real situations and obtain experience to future projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst
SBPAY
Santiago, Chile
05.2022 - 01.2024
- Analysis of data and predictive models to understand the behavioral, trends and patterns of customer buying.
- Measure the impact of different commercial's strategy and build distinct KPI to propose improvements.
- Understand and share campaign's effectiveness. Also make and send commercials campaigns through different communication channels.
- Validation of data infrastructure and reporting for different areas.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Developed reports or created dashboards, providing Commercials-related information to make informed business decisions.
Intern of Commercial Segment PYME Area
SCOTIABANK
Santiago, Chile
01.2020 - 02.2020
- Support to every department of the commercial area and validate the correct functioning of the website.
- Make and edit commercial's campaigns and make e-mails to internal and external PYME's customers.
- Worked with team members to promote great customer service and pleasant work environment.
- Monitoring and control of every PYME's products.
- Supported senior staff members in the completion of complex projects within deadlines.
- Contributed ideas during brainstorming sessions to generate creative solutions.
Intern of Support and Accounting Department
PARIS
Santiago, Chile
12.2015 - 01.2016
- Replacement, support and orientation of customers.
- Assistant and monitoring opening and close of accounts.
- Proofread documents before submitting them for review.
- Organized information from multiple sources into accessible formats for easy retrieval.
Education
BBA - Commercial Engineering
Pontificia Universidad Católica De Chile
Santiago, Chile07-2021
Skills
- Technical Writing
- Quality Assurance
- Customer Needs Assessment
- KPI Tracking
- Workflow Analysis
- Operational Reporting
- Data Analysis
- Cost-Benefit Analysis
- BI Tools Expertise
- Product Management
- Stakeholder Management
- Customer Targeting
- CRM Systems
- Stock Replenishment
- Customer Assistance
Affiliations
Católicali>
Dance
Knit
Read
Sports
Certification
- IELTS General Training
- SCRUM Foundation Professional Certificate
- EDUTECNO, Certificate use of Microsoft Power BI in data management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Business Analyst
SBPAY
05.2022 - 01.2024
Intern of Commercial Segment PYME Area
SCOTIABANK
01.2020 - 02.2020
Intern of Support and Accounting Department
PARIS
12.2015 - 01.2016
BBA - Commercial Engineering
Pontificia Universidad Católica De Chile
Similar Profiles
SHANIA MAE N. LORIASHANIA MAE N. LORIA
Business Owner at Loria’s CanteenBusiness Owner at Loria’s Canteen
Adaiah MolinaAdaiah Molina
Interior Designer at Self-employedInterior Designer at Self-employed
Michelle CullenMichelle Cullen
Local Area Coordinator Team Leader at SSILocal Area Coordinator Team Leader at SSI