Daniel (Danny) Chafe
Gold Coast,Labrador
Summary
Hardworking and reliable Duty Manager/Team Leader with strong ability in customer service. Highly organized, proactive, and punctual with a team-oriented mentality. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, handle interpersonal conflicts and implement company procedures. Excellent communication and listening skills.
Overview
9
9
years of professional experience
Work History
Sales/Lead Telemarketer
My Alfred/Forex EA
07.2023 - 03.2024
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Spearheaded trade show participation, generating valuable leads and increasing brand visibility in target markets.
- Offered each customer personal service to boost sales and customer satisfaction.
- 200-300 calls per day
Assistant Manager
Mantra Towers of Chevron
02.2023 - 06.2023
- Admin work, customer complaints, phone calls, handling property on alone shift work
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the hotel.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Duty Manager/Reception Team Leader
Sofitel Wellington
08.2019 - 11.2022
- Created a positive work environment for employees and delivered exceptional customer service
- Collaborated with upper management to improve the productivity of operations
- Maintained professionalism in customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach.
Receptionist/Night Audit
Travel Lodge
10.2018 - 06.2019
- Received incoming calls and coordinated with staff to fulfill customer requests
- Cultivated professional relationships with guests, improving customer retention through coordinated service
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Food & Beverage Internship
Peppers Manor House
11.2017 - 04.2018
Check out team and Produce Team
New World
07.2015 - 12.2016
Education
Level 6 Diploma -
PIHMS- Pacific International Hotel Management School
New Zealand01.2018
NCEA Levels 1,2,3 -
Newlands College
New Zealand11.2016
Skills
- Time management
- Respect & Kindness
- Relationship building
- Staff Training
- Customer Service
- Issue and conflict resolution
- Teamwork and Collaboration
- Professional and Courteous
Previous Jobs
- Peppers Manor House, NSW, 6 months, Food & Beverage internship, 11/01/17, 04/01/18
- New World, Newlands, Wellington NZ, 1 & a half years, Check out team and Produce Team, 07/01/15, 12/01/16
References
- Hemant Chawla ( Manager at Sofitel Wellington) 0220571541, hc.hemantchawla@gmail.com
- Kristy Sleep (Manager at My Alfred) 0450735083
Timeline
Sales/Lead Telemarketer
My Alfred/Forex EA
07.2023 - 03.2024
Assistant Manager
Mantra Towers of Chevron
02.2023 - 06.2023
Duty Manager/Reception Team Leader
Sofitel Wellington
08.2019 - 11.2022
Receptionist/Night Audit
Travel Lodge
10.2018 - 06.2019
Food & Beverage Internship
Peppers Manor House
11.2017 - 04.2018
Check out team and Produce Team
New World
07.2015 - 12.2016
Level 6 Diploma -
PIHMS- Pacific International Hotel Management School
NCEA Levels 1,2,3 -
Newlands College
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