DANIELE BALDARI
Coogee,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and achieve KPI's
Overview
15
15
years of professional experience
Work History
Operations Manager & 2IC
Kingpin
09.2022 - 12.2023
- Led hiring & onboarding of new hires to fulfill business requirements for customers service roles, management and more, between 30 to 50 hires each year.
- Train and supervise staff members, ensure they have the necessary skills and knowledge to perform their roles
- Led small and large teams in different sections of the venue
- Led the teams to achieve KPI's and Sales targets
- Analyze performance data, generate reports, and presenting findings to upper management
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Coordinate operations between all the departments of the business to ensure seamless operations
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Built relationships with customers and community to promote long term business growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
F&B & events Manager
Kingpin
05.2020 - 09.2022
- Recruit, hire and train F&B staff and support personnel
- Manage the day-to-day operations
- Established strong relationships with vendors and negotiate to secure optimal pricing and service terms
- Manage food and beverage inventory levels and minimize wastage
- Monitor stock rotations and order supplies in a timely manner
- Provide ongoing training to ensure excellence of service, knowledge and service standards
- Address guest complaint or concerns promptly and professionally
- Enforce Hygiene and safety standards in compliance with health regulations
- Prepare and analyze financial reports and provide insights to senior management.
Duty Manager
Kingpin
09.2019 - 05.2020
- Oversee the day-to-day operations of the business
- Manage staff schedules, task assignments and coordinate the workflow
- Ensure exceptional guest experience by setting and maintaining high standards
- Supervise and support all staff members, training, coaching and evaluate performance
- Foster a positive work environment that promotes team work and engagement
- Handle escalated situations, conflicts or emergencies in a calm and effective manner
- Contribute to revenue generation through upselling
- Oversee the opening and closing procedures of the establishment
- Manage shift transitions, ensure smooth handover between the team
- Coordinate and manage events, conferences and special events.
Chef de partie
Bistro Bar Berlin
01.2018 - 01.2019
- Responsible of the grill section and occasionally running the pass
- Responsible for butchering and portioning of meat and fish needed for service
- Ordering all the necessary for the correct run of the section
- Ensuring the correct conduct of service, food safety and cleaning
- Training and managing of apprentices and young Chefs.
Head Chef
Quell Cafe
01.2017 - 01.2017
- Worked beside Executive Chef to open and run new restaurant
- Creating kitchen design and menu with seasonal changes and weakly specials
- Researching for best food-product and price value for kitchen supplies tools and equipment
- Hiring and training new kitchen staff and organizing kitchen schedules.
Sous Chef
Dick’s Hotel
01.2013 - 01.2017
- Running kitchen, ensuring the correct conduct of service, food safety and cleaning
- Providing customer service in open kitchen environment
- Organizing catering for big functions and holidays events inside perimeters and out
- Responsible for daily ordering of supplies
- Training apprentices Chef.
Chef
Cantina Fresco
01.2013 - 01.2013
- Replacing chef for a period of 3 months
- Opening kitchen
- Organizing delivery of supply
- Creating kitchen rosters.
Chef de partie
Inferno Cafe
01.2012 - 01.2012
- Responsible of the grill section and occasionally running the pass section
- Responsible for butchering and portioning of meat and fish needed for service.
Chef de partie
Dolcissimo
01.2011 - 01.2012
- Running second kitchen and managing commis chefs
- Responsible for preparation and serving of all the functions and set menu
- Organizing the supplies of food for the kitchen.
Chef de partie
Pizzaitalia
01.2010 - 01.2011
- Responsible for the pasta section and creating new seasonal dishes e weekly specials
- Occasionally creating typical Italian dessert for special events
- Creating seasonal menu.
Commis Chef
La Stragola
01.2009 - 01.2010
- Working with Seasonal Biological ingredients only from local supplies within the Sila mountains
- All round sections working under supervision of chef
- Preparing catering for local primary school.
Education
High School Diploma -
IPSSAT
NICOLOSI, CT07.2009
Certificate in Food and Beverage Services -
School of Hospitality and Catering Services
NICOLOSI, CT01.2007
Skills
- Customer Service
- Onboarding and Orientation
- Decision-Making
- Schedule Management
- Management
- Team Leadership
- New Hire Onboarding
- Time management
Languages
Italian - English
References
References available upon request.
personal information
Date of Birth: 08/11/1989
Timeline
Operations Manager & 2IC
Kingpin
09.2022 - 12.2023
F&B & events Manager
Kingpin
05.2020 - 09.2022
Duty Manager
Kingpin
09.2019 - 05.2020
Chef de partie
Bistro Bar Berlin
01.2018 - 01.2019
Head Chef
Quell Cafe
01.2017 - 01.2017
Sous Chef
Dick’s Hotel
01.2013 - 01.2017
Chef
Cantina Fresco
01.2013 - 01.2013
Chef de partie
Inferno Cafe
01.2012 - 01.2012
Chef de partie
Dolcissimo
01.2011 - 01.2012
Chef de partie
Pizzaitalia
01.2010 - 01.2011
Commis Chef
La Stragola
01.2009 - 01.2010
High School Diploma -
IPSSAT
Certificate in Food and Beverage Services -
School of Hospitality and Catering Services
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