DANIELE LUCENA
Hillsdale,NSW
Summary
Production engineer with experience in document analysis, project management, and technological innovation Specialized in patents and intellectual property, with skills in technical research, data analysis, and development of innovative solutions
Overview
13
13
years of professional experience
Work History
Assistant Manager
Churrasco Coogee
Sydney, NSW
07.2023 - Current
- Supervised daily operations and led a team to ensure excellent customer service in a high-volume restaurant environment
- Developed and implemented strategies to improve team performance and resolve problems efficiently
- Demonstrated strong leadership skills, motivating team members to achieve high standards of service and quality
Admissions Officer
Academies Australasia
Sydney, NSW
04.2023 - Current
- Analyzed and processed documentation for student admissions, ensuring accurate and efficient communication between students, agencies, and internal teams
- Demonstrated attention to detail and organizational skills, maintaining accurate records and meeting deadlines
- Collaborated with the team to optimize workflows and improve the student onboarding experience
Administrative Assistant
Australia Group
Sydney, NSW
11.2022 - 04.2023
- Provided administrative support for student enrollments, managing documentation and communicating with school managers and admissions teams
- Demonstrated attention to detail and organizational skills, preparing and submitting visa applications and ensuring compliance with immigration policies
- Delivered comprehensive student support, addressing inquiries and facilitating smooth transitions
Technical Consultant
Dannemann Siemsen
Rio De Janeiro, Brazil
01.2012 - 12.2020
- Prepared detailed petitions and responses to office actions for patent and industrial design applications
- Conducted technical research and provided expert opinions on infringement and patentability cases
- Managed the entire lifecycle of foreign patent applications, including drafting amendments and responses
- Ensured compliance with Brazil's Industrial Property Office regulations for patent and industrial design registration
Process Improvement Analyst
Oi S.A
Rio De Janeiro, Brazil
03.2017 - 04.2018
- Conducted detailed analysis and implemented continuous process improvements within the back offices of call centres to enhance operational efficiency and customer satisfaction
- Utilized Excel functions to organize, manage, and analyze large datasets, ensuring accurate and comprehensive data management
- Developed and maintained databases, enabling streamlined access to critical information for team members and management
- Created engaging and informative presentations using PowerPoint to communicate data insights, process improvements, and performance metrics to stakeholders
Education
Advanced Diploma of Program Management -
Academies Australasia
Sydney, NSW12-2025
Diploma of Project Management -
Academies Australasia
12-2024
Master's - Quality Management
UNICESUMAR
01.2019
Bachelor of Production Engineering -
Universidade Federal Fluminense
01.2014
Skills
- Contract management
- Customer relationship management (CRM)
- Project management
- Customer service
- Multitasking and organization
- Problem-solving
- Staff management
- Research
- Deadline oriented
- Database administration
- Administrative support
- Documentation and reporting
- Data analysis and research
- Lean six sigma
- Skilled quality assurance
- Innovation development
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Assistant Manager
Churrasco Coogee
07.2023 - Current
Admissions Officer
Academies Australasia
04.2023 - Current
Administrative Assistant
Australia Group
11.2022 - 04.2023
Process Improvement Analyst
Oi S.A
03.2017 - 04.2018
Technical Consultant
Dannemann Siemsen
01.2012 - 12.2020
Advanced Diploma of Program Management -
Academies Australasia
Diploma of Project Management -
Academies Australasia
Master's - Quality Management
UNICESUMAR
Bachelor of Production Engineering -
Universidade Federal Fluminense
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