Daniele Peroni
Berwick,Victoria
Summary
I am an energetic and hardworking mature professional with many years of work history. am highly organised and pride myself on working to a high standard with attention to detail. am observant, intuitive and methodical. Can effectively multitask in challenging situations and meet critical deadlines. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Retail Assistant
City Chic
01.2019 - 01.2020
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Improved store appearance with effective merchandising and creative displays.
- Increased sales by providing exceptional customer service and product knowledge.
- Built strong relationships with customers, resulting in repeat business and referrals.
Store Manager - Specialist in Wedding & Christening Designs
Designs by Knoss
01.2017 - 01.2018
- Creation and management of wedding and Christening favours from concepts to delivery, Deep knowledge of customer expectations for events.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Administrator
Absolute Tree Services
01.2012 - 01.2016
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Arranged conference rooms and facilities to prepare for meetings.
- Composed, edited and prepared correspondence and other department documents.
Personal Assistant / Receptionist
Alpha Building Group
01.2010 - 01.2015
- Provision of high-level support to the Managing Manager including diary management, meeting agendas, travel bookings, processing expenses and miscellaneous administration.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Out of School Hours Care / Co-Coordinator & Vacation Care Co Coordinator
Youth Leadership of Victoria
01.2008 - 01.2011
- Responsible for health program & safety of children & staff, Provide leadership for the school campus & after-school program, Responsible for planning & delivering a stimulating & diverse daily program.
- Enhanced student safety by closely monitoring school grounds and quickly addressing any potential hazards.
- Supported students'' emotional well-being by providing a compassionate and empathetic presence during challenging situations.
- Assisted in maintaining an organized and clean environment for optimal learning and play experiences.
- Collaborated with teachers to identify specific needs of students, ensuring their individualized attention and academic growth.
Sales Hostess / Receptionist
Marshall Baker Homes
01.2006 - 01.2008
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Head of Sales Hostess
Porter Davis Homes
01.2000 - 01.2006
- Greeting perspective clients, Maintaining strong and positive relationships with clients, Responsible for display homes maintenance, Provide training to all new host / hostess, Assisting with sales co coordinator & administration
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Education
Diploma -
Nail Academy
Diploma -
Out of School hours care
Year 11 -
Epping High Secondary College
2024 - Food Handling Certificate -
(Do Food Safety)
2024 - NDIS Work Orientation Certificate -
Module
Housing Support Officer Studies
Alison College
Melbourne, VIC05.2024
Food Handling Safety
Chisholm Institute
Berwick, VIC05.2024
Certificate IV - Individual Aging Support
Chisholm Institute
Frankston, VIC01.2021
Skills
- Customer Assistance
- Client Relations
- Staff education and training
- Administrative Support
- Coordination
- Display Setup
- Teamwork
Keyskillsattributes
- Ability to interpret, understand and follow instructions
- Demonstrated ability to effectively time manage and prioritise
- Intermediate Microsoft Packages (Word, Excel, PowerPoint) and Google Suite
- Good communication skills; able to actively listen and communicate clearly
- Punctual and reliable
- In-house construction Programmes; Data Build, Framework
- Ability to follow Work Health Safety practices
- Friendly and enthusiastic team member who works towards achieving common goals
- Work well in both a team environment as well as autonomously
- Adaptive to change, resilient and ability to multi-task
- Ability to stay calm under pressure
- Client & customer focused
- Able to react quickly and effectively when dealing with challenging situations
- Self-motivated, fast learner and willing to learn new skills
References
- References available upon request
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Assistant
City Chic
01.2019 - 01.2020
Store Manager - Specialist in Wedding & Christening Designs
Designs by Knoss
01.2017 - 01.2018
Administrator
Absolute Tree Services
01.2012 - 01.2016
Personal Assistant / Receptionist
Alpha Building Group
01.2010 - 01.2015
Out of School Hours Care / Co-Coordinator & Vacation Care Co Coordinator
Youth Leadership of Victoria
01.2008 - 01.2011
Sales Hostess / Receptionist
Marshall Baker Homes
01.2006 - 01.2008
Head of Sales Hostess
Porter Davis Homes
01.2000 - 01.2006
Diploma -
Nail Academy
Diploma -
Out of School hours care
Year 11 -
Epping High Secondary College
2024 - Food Handling Certificate -
(Do Food Safety)
2024 - NDIS Work Orientation Certificate -
Module
Housing Support Officer Studies
Alison College
Food Handling Safety
Chisholm Institute
Certificate IV - Individual Aging Support
Chisholm Institute
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