Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
The Vault Restaurant
11.2022 - 03.2023
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Trained, and supervised staff
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Correctly calculated inventory and ordered appropriate supplies.
Restaurant Manager
The Alcove Joondalup Resort
10.2020 - 12.2022
Carefully interviewed, selected, trained, and supervised staff.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Improved inventory accuracy by conducting regular stock take and updating records accordingly.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Enhanced team productivity through effective scheduling and task delegation.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Assistent Restaurant Manager
Land’ho Bistrot
01.2017 - 03.2020
Supervised all areas of restaurant to keep it clean and well-maintained.
Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Floor Supervisor
Luna Banana Restaurant And Pizzeria
03.2013 - 09.2015
Maintaining a harmonious working environment conducive to productivity.
Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.