Silvana Jeffrey

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Administered operations to handle needs of more than 2 tenants across 2 property units.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• 2022 yearly award for Safety in VIC/SA/TAS
• 2023 yearly award for Customer service VIC/SA/TAS
• 2023 nominated for FUTURE Leaders 6 month

program

• 2023 Appointed multi site management
• 2024 selected for cadet ship in HR/training
• Applications used, My time, Kronos, SAP, Storebos, Urgent, Scan cam, one drive
• Efficient use of Microsoft Excel, PowerPoint , Word
• Daily use of Outlook

• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Developed and monitored sales representative goals and performance to drive territory goals.

• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
• Established and maintained operational standards for 15 locations.

• Built and strengthened cross-functional partnerships to improve sales success.
• Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
• Evaluated resource utilization to identify opportunities for optimization.
• Conducted ongoing staff development to help employees achieve growth within job roles.
• Developed 2 new managers
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Set sales objectives and attainment plans for regions.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.
• Tightened security around store to reduce shrink and alleviate theft.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Created employee schedules to align coverage with forecasted demands.
• Mentored team members to enhance professional development and accountability in workplace.

• Coordinated staff development plans to build empowered, confident and knowledgeable team.
• Tracked performance to identify deficiencies and adjust management strategies.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
• Cultivated culture of open communication, collaboration and shared accountability for business success.
• Attracted, retained and developed top talent to enhance team performance.
• Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
• Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
• Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
• Recognized and rewarded performance to motivate continued success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Established team priorities, maintained schedules and monitored performance.
• Developed detailed plans based on broad guidance and direction.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Administered operations to handle needs of more than 2 tenants across 2 property units.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• 2022 yearly award for Safety in VIC/SA/TAS
• 2023 yearly award for Customer service VIC/SA/TAS
• 2023 nominated for FUTURE Leaders 6 month

program

• 2023 Appointed multi site management
• 2024 selected for cadet ship in HR/training
• Applications used, My time, Kronos, SAP, Storebos, Urgent, Scan cam, one drive
• Efficient use of Microsoft Excel, PowerPoint , Word
• Daily use of Outlook