DANIELLA AGUADERA
Perth
Summary
Motivated graduate student seeking part-time or full-time employment with flexible availability on weekends and weekday evenings. Recognized for honesty, reliability, and a friendly demeanor, complemented by a strong commitment to punctuality and organization. Over five years of retail experience and a proven track record as a Customer Service Representative, focused on delivering exceptional care while adeptly identifying customer needs. Skilled in team leadership, strategic planning, and operational management, leveraging effective communication and organizational abilities to drive project success and foster productive work environments.
Overview
11
11
years of professional experience
Work History
Sales Assistant
UNIQLO
05.2020 - Current
- Customer Service - dealing with customers complain, processing their products into the tills, also process refunds and exchange for customers
- Always working in team for long periods together to get the job done
- Can work independently
- Used to working within company policies and procedures
- Flexible with work hours
- Cash handling - does open and close banking, exchange money at bank
- Trained staff
- Admin - making sure roster gets sent every week, in change of casuals availability and that its up to date, call in staff to work, making sure the store don't run out of cleaning products and etc. making sure policies and procedure chart are up to date
- General cleaning - making sure cashier is clean, bags filled up, enough receipt rolls and etc., cleans staff room, back room and also sales floor
- Alteration - pinned pants, cut and sew pants, can do either lockstitch or blind stitch
- Collaborated with team members to optimize store operations and enhance customer experience during peak periods.
- Trained new staff on sales techniques and customer service protocols to ensure consistent service quality.
- Maintained visual merchandising standards, ensuring appealing displays aligned with UNIQLO branding guidelines.
- Assisted customers in product selection, providing exceptional service and fostering brand loyalty.
- Supported inventory management by monitoring stock levels and facilitating efficient restocking processes.
- Resolved customer inquiries and concerns promptly, contributing to overall satisfaction and repeat business.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Manager in Charge
Baker's Delight
09.2021 - 04.2024
- Customer Service – dealing with customers complaint, taking orders, packing orders
- Bagging breads and rolls
- Merchandising the products – always making sure the shop doesn’t look empty
- General Cleaning – shelves and windows are wiped and sanitized, mopping floors
- Closing shop – in charge of float (money), making sure everything is cleaned and placed correctly at the right spot
- Cash handling – banking money, going to bank to exchange money
- BOH - ordering ingredients, equipments and uniforms. Making sure induction,safety hazard,handling equipments and training is done
- Rostering - making sure roster is up to date and is confirm with all the staff with their scheduling
- Baking - help baked bread, using a rounder and place each dough in the appropriate tray
- Oversaw daily operations to ensure efficient production and quality standards.
- Developed training programs to enhance staff performance and operational excellence.
- Managed inventory levels, optimizing stock control and reducing waste.
- Analyzed sales trends to drive strategic product placement and promotional activities.
- Led team meetings to align goals, address challenges, and foster collaboration.
- Ensured compliance with health and safety regulations throughout all operational areas.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
Customer Service
KFC
09.2018 - 03.2021
- Does details cleaning like washing dishes, mopping and sweeping floors, wiping benches and many more
- Practises Safe Manual Handling
- Customer Service – dealing with customers complaint, taking their orders, making sure they got the right orders and making their foods
- Always working in team for long periods together to get the job done
- Can work independently
- Closes Shop – ensuring all items are been washed, sanitise and put back to its proper spot, cleaning burger, chips and packing benches, cleaned and ready for morning shifts
- Used to working within company policies and procedures
- Flexible with work hours
- Handling food – cooking different kinds of chicken
- Knows which chux is used for raw and cook so that it doesn’t cause food contamination
Customer Service
The Coffee Club
12.2019 - 05.2020
- Does details cleaning like washing dishes, mopping and sweeping floors, weeping tables and chairs and many more
- Practises Safe Manual Handling
- Customer Service- dealing with customer complaints, taking their order, delivering their order to their tables, making sure they got the right foods and rights
- Always working in team for long periods together to get the job done
- Can work independently
- Flexible with work hours
- Waitress
Customer Service
Caffissimo
05.2018 - 10.2018
- Washing dishes
- Customer Service
- Cashiering
- Cleaning
- Making tea, smoothies, milkshake and etc.
Customer Service
Red Rooster
11.2015 - 04.2016
- Customer Service
- Cashier and Drive Thru
- Cleaning
- Packing Foods
- Training staff
Customer Service
Brumby's Bakery
04.2015 - 09.2015
- Customer Service
- Merchandising the Product
- Bagging breads and rolls
- Cashiering, and cleaning
Education
Currambine Primary School
01.2012
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Wanneroo Secondary College
12.2018
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Carramar Primary School
12.2013
Skills
- Customer Service
- Hard Working
- Ability to Learn Quickly
- Cash handling
- Goal oriented
- Stock management
- Relationship building
- Sales expertise
- Cash register operation
- Processing payments
- Product merchandising
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
Timeline
Manager in Charge
Baker's Delight
09.2021 - 04.2024
Sales Assistant
UNIQLO
05.2020 - Current
Customer Service
The Coffee Club
12.2019 - 05.2020
Customer Service
KFC
09.2018 - 03.2021
Customer Service
Caffissimo
05.2018 - 10.2018
Customer Service
Red Rooster
11.2015 - 04.2016
Customer Service
Brumby's Bakery
04.2015 - 09.2015
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Wanneroo Secondary College
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Carramar Primary School
Currambine Primary School